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Analiza zadovoljstva uporabnikov Slovenskih železnic : diplomsko deloLipar, AjaRaziskava diplomskega dela se je nanašala na zadovoljstvo in mnenja drugih uporabnikov glede uporabe storitev Slovenskih železnic. Sama sem na vlaku preživela veliko časa in si ustvarila svoje ... mnenje, zato sem to želela preveriti še pri drugih. V diplomskem delu je uporabljena metoda anketnega vprašalnika. Rezultati anketiranja so pokazali, da je več kot polovica anketirancev zadovoljnih s potovanjem s Slovenskimi železnicami. V okviru analize je bilo ugotovljeno, da ljudje največ pozornosti posvečajo udobju, čistoči in osebju. Prav tako je bilo ugotovljeno, kar me je tudi zelo presenetilo, da veliko ljudi potuje z vlakom na izlete. V diplomskem delu so zajeti podatki, ki se dotaknejo tudi trenutne COVID-situacije. Med pripravo diplomskega dela so se zastavile štiri hipoteze, ki se vežejo na raziskavo. Ob izdelavi analize rezultatov anketnega vprašalnika so se lahko preverile zastavljene hipoteze. Hipoteze so se kasneje preverile s testi. Tri hipoteze so bile potrjene in ena ovržena. Prva hipoteza je potrdila, da so ljudje precej zadovoljni z železniškim potniškim prometom. Ugotovitve pri drugi hipotezi so pokazale, da so uporabniki z udobjem vlakov zadovoljni. Prav tako so ugotovitve pokazale, da so uporabniki zadovoljni z ugodnostmi, ki jih ponujajo. Na splošno pa COVID-19 ljudem ni povzročal takšnih težav kot pričakovano. Analiza rezultatov in ugotovitve bi lahko prišle prav podjetju Slovenske železnice. S temi rezultati bi lahko preverili zadovoljstvo uporabnikov in preverili, na kaj so uporabniki pozorni in kaj pogrešajo.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [A. Lipar], 2022Language - slovenianCOBISS.SI-ID - 109314819
Author
Lipar, Aja
Other authors
Umek, Lan, 1981-
Topics
Slovenske železnice |
zadovoljstvo uporabnikov |
vlak |
udobje |
Covid-19 |
Slovenian railways |
satisfaction of users |
train |
comfort |
Covid-19
Library/institution |
City | Acronym | For loan | Other holdings |
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Faculty of Administration, Ljubljana | Ljubljana | VUSLJ |
reading room 1 cop.
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Lipar, Aja | |
Umek, Lan, 1981- | 28519 |
Source: Personal bibliographies
and: SICRIS
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