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Zadovoljstvo gostov s programi vodne telovadbe v Termah Olimia : diplomsko delo visokošolskega strokovnega študijaŽugelj, NejcGostje danes zahtevajo in želijo več kot le prenočiti in jesti dobro. Tega se zavedajo tudi v Termah Olimia, d. d., kjer poleg osnovne turistične ponudbe ponujajo različne animacijske vsebine in ... programe. V diplomskem delu raziskujemo pomen in vpliv programov vodne animacije na zadovoljstvo gostov v Termah Olimia. Vodna telovadba tako v okviru animacije dodatno popestri dogajanje v termah in s tem nudi dodatno vrednost gostu, kateremu lahko ta poveča zadovoljstvo in posledično sproži željo k ponovnemu obisku. V teoretičnem delu so predstavljene definicije na temo zadovoljstva gostov, wellnessa, zdraviliškega turizma in vodne telovadbe v termah. V tem sklopu je zajeto tudi stanje in prihodnost Slovenije na področju zdraviliškega turizma. Po teoretičnem delu sledijo primeri prakse, kjer smo primerjali različne terme in njihovo ponudbo vodne telovadbe s Termami Olimia. Benchmark analizo smo podprli z marketinškim spletom 9P. Podrobneje smo opisali Terme Olimia, naredili SWOT analizo ter podali ugotovitve. Kvalitativno raziskavo smo izvedli z intervjuji zaposlenih v Termah Olimia, d. d., vezanimi na vodno telovadbo in kvantitativno z anketo o zadovoljstvu gostov z vodno telovadbo. Na koncu smo preverili raziskovalna vprašanja in hipoteze ter podali smernice oz. priporočila za nadgradnjo programov vodne telovadbe v Termah Olimia. Ugotovili smo, da Terme Olimia potrebujejo boljšo organizacijo prostora vodne telovadbe ter promocijo vodne telovadbe na spletni strani. Prav tako bi bilo treba poskrbeti za boljšo evalvacijo programov vodne telovadbe in v prihodnosti, dodati kakšen dodaten program vodne telovadbe in zaposliti dodatnega animatorja.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Maribor : [N. Žugelj], 2022Language - slovenianCOBISS.SI-ID - 114780419
Author
Žugelj, Nejc
Other authors
Lešnik Štuhec, Tanja |
Rančić Demir, Milica, turizem
Topics
zadovoljstvo gostov |
zdraviliški turizem |
wellness |
turizem |
vodna telovadba |
customer satisfaction |
spa tourism |
wellness tourism |
water exercise
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Library/institution |
City | Acronym | For loan | Other holdings |
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Faculty of Tourism, Brežice | Brežice | FTBRE |
reading room 1 cop.
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Žugelj, Nejc | ![]() |
Lešnik Štuhec, Tanja | 39450 |
Rančić Demir, Milica, turizem | 54115 |
Source: Personal bibliographies
and: SICRIS
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