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  • The implications of public governance practices for the availability and quality of public services [Elektronski vir] : some empirical evidence for Slovenia and Japan
    Aristovnik, Aleksander ...
    Public administration and its governance practices must match the constantly changing socio-economic environment and seek ways to improve the availability and quality of public services. However, due ... to the organisational complexity of public administration, public administration organisations should comprehensively consider all organisational elements when adapting to contemporary changes to improve the availability and quality of public services. Accordingly, the paper's main aim is to empirically examine the implications of public governance practices for the quality of public services by comparing public administration organisations between Slovenia and Japan. The data are gathered through a comprehensive survey entailing personal interviews that asked public managers to indicate their views on the current state and future opportunities of public governance in their institution. The sample consists of 55 Slovene and 135 Japanese public managers. The empirical analysis is facilitated by using ordinal logistic regression analysis, conducted for Slovenia and Japan separately. The empirical results show that the impact of public governance practices on the availability and quality of public services differ between Slovenia and Japan. Regarding values and goals, public services are driven by goal monitoring in Slovenia and following ethical standards in Japan, while clear rules and responsiveness in both countries. As regards leadership and strategy, the highest impact on public services is observed for decision-making, which in Slovenia is more based on social benefits, while in Japan on objective facts. Moreover, public governance practices related to structure and processes have similar implications for public services in both countries. As regards organisational culture, goal alignment and transparency seem to be more relevant for public services in Japan, while internal control and risk management system in Slovenia. Regarding changes and development, employee commitment provides more benefits for public services in Slovenia while effective adaptation to social challenges in Japan. Finally, compared with Slovenia, cooperation with the environment (e.g., different stakeholders) is more beneficial for public services in Japan. The findings may be viewed by public managers as additional resources for democratic and efficient governing. Additionally, they may provide policymakers with insights to consider when choosing future public administration reform trajectories.
    Source: IIAS-SEAPP Doha Conference 2023 Developmental States and Professionalization of Public Administration and Public Policy [Elektronski vir] : 6-9 February 2023, Doha, Qatar : ConfTool Conference Administration (Str. 1-11)
    Type of material - conference contribution
    Publish date - 2023
    Language - english
    COBISS.SI-ID - 142518531

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