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Contribution of the QMS principles to company performanceČrv, Stojan, 1972- ; Markič, MirkoCompanies put a lot of efforts to identify factors affecting their business performance. The purpose of this research was to explore the contribution of quality management systems (QMS) on the ... business performance of companies in terms of return on equity (ROE). A systematic review of scientific literature dedicated to QMS and company performance was performed with a quantitative method. The main finding of this study is that effective implementation of QMS contributes to the business performance of companies. We also identified which of the seven QMS principles, based on standard ISO 9000, and which company performance indicators, were most frequently discussed. In none of the studies to date have the authors comprehensively examined all seven QMS principles, while the business performance, evaluated by the ROE indicator, was discussed in only one study. Finally, a research gap was identified concerning the impact of the QMS principles on ROE. Companies put a lot of efforts to identify factors affecting their business performance. The purpose of this research was to explore the contribution of quality management systems (QMS) on the business performance of companies in terms of return on equity (ROE). A systematic review of scientific literature dedicated to QMS and company performance was performed with a quantitative method. The main finding of this study is that effective implementation of QMS contributes to the business performance of companies. We also identified which of the seven QMS principles, based on standard ISO 9000, and which company performance indicators, were most frequently discussed. In none of the studies to date have the authors comprehensively examined all seven QMS principles, while the business performance, evaluated by the ROE indicator, was discussed in only one study. Finally, a research gap was identified concerning the impact of the QMS principles on ROE.Source: International journal for quality research. - ISSN 1800-6450 (Vol. 17, no. 1, 2023, str. 227-242)Type of material - article, component partPublish date - 2023Language - englishCOBISS.SI-ID - 144425731
Author
Črv, Stojan, 1972- |
Markič, Mirko
Topics
success factors |
companies |
quality |
management |
business performance |
principles
source: International journal for quality research. - ISSN 1800-6450 (Vol. 17, no. 1, 2023, str. 227-242)
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Črv, Stojan, 1972- | 40674 |
Markič, Mirko | 21890 |
Source: Personal bibliographies
and: SICRIS
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