V procesu celovitega obvladovanja kakovosti v podjetju ima posebno mesto razvoj funkcij kakovosti (QFD), ki omogoča oblikovanje razvojnega kroga izdelka. Zgradbo ponazorimo v obliki hiše - od tod ...tudi ime "hiša kakovosti". Po definiciji je QFD oz. hiša kakovosti metoda, s katero prevedemo zahteve kupca v tehnične zahteve procesa načrtovanja izdelka. Temeljna naloga hiše kakovosti je iskanje relacij, ki so lahko močne, srednje ali šibke, med zahtevami kupca in tehničnimi zahtevami podjetja. Omogoča pa tudi definiranje povezav med tehničnimi zahtevami, ki pa so lahko močno pozitivne, pozitivne, negativne oz. močno negativne. Pomemben del hiše kakovosti je tudi analiza konkurenčnosti, s katero ugotavljamo, kako naš izdelek izpoljnjuje zahteve kupca na tržišču. V prispevku so pokazani koraki nastajanja hiše kakovosti s prikazom praktičnega primera.
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