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Komunikacija med zaposlenimi in gosti v hotelu in restavraciji Lipa : diplomsko delo
Brkovič, Rebeka
Diplomsko delo sestavljajo trije glavni deli, in sicer predstavitev podjetja, teoretični del in anketa (raziskava). Teoretično poglavje sestavljajo sledeča podpoglavja: komunikacija, uporaba čustev, ...neverbalno komuniciranje, kulturne razlike, znaki ter sredstva pri komunikaciji, delitev nebesedne komunikacije ter vidiki iste, novodobna elektronska tehnologija in pa vrste motenj pri komunikaciji. Vse to se seveda nanaša tudi na podjetje Lipa. Praktični del diplomskega dela je bil izveden v obliki ankete, ki so jo zaposleni delili tako gostom restavracije kot hotela Lipa. Na ta način so zaposleni lahko videli, kakšno je trenutno stanje v smislu komunikacije, kakšne so njihove prednosti in slabosti, katere pristope lahko obdržijo in ohranjajo ter pri katerih so potrebne izboljšave. Gosti prihajajo iz raznih krajev in držav, posledično med gosti lahko opazimo kulturne razlike, s tem pa se od gosta do gosta razlikujejo tudi želje.
Type of material - undergraduate thesis
; adult, serious
Publication and manufacture - Bled : [R. Brković], 2020
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