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Strengthening the competitiveness of Eastern European SME clusters by implementing an open-source-based collaboration tool
Baalsrud Hauge, Jannicke ...
The Tool and Die-making industry in Eastern Europe faces strong competition from the Far East. MostEuropean companies are highly specialised SMEs producing complex one-of-a-kind products used inmass ...production. The customersare mainly large global players expecting faster, cheaper and moreefficient delivery of the complex tools. Often SMEs do not have resources to response to theserequirements alone. It is therefore imperative to form sustainable collaborative networks. Interorganisationalcollaboration not only requires changes in organisational structures but also the abilityto exchange business information, retrieve it, access it, process it and electronically communicate it toall the actors involved in any given business transaction. Todo this, SMEs require collaborative ICTtools that enable seamless information exchange. There are a number of ICT solutions andmiddleware which support such collaboration, but these are often not affordable or suitable forSMEs,which in Europe, average less than ten employees. This article presents an initiative aiming atimproving the collaboration ability of SMEs byintroducing a concept comprising a specific businessprocess reference model and a modular open source-based collaboration tool with ERP/CRMfunctionalities, which can be integrated into already existing softwaresystems allowing seamlessinformation processing. Thereby, it will strengthen the competitiveness of Eastern European SMEs aswell as improve their ability to collaborate.The approach presented in the proposed paper is basing on the work carried out by the Europeanfunded research project Tool-East (EC Contract No. IST-FP6-027802)
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