The loyalty effect : the hidden force behind growth, profits, and lasting value

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The loyalty effect : the hidden force behind growth, profits, and lasting value

Reichheld, Frederick F.

Type of material - book ; adult, serious

Publication and manufacture - Boston, Mass. : Harvard Business School Press, cop. 1996

Language - english

ISBN - 0-87584-448-0; 1578516870

COBISS.SI-ID - 512348273

Link(s):
http://lcweb.loc.gov/catdir/toc/95039972.html

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Other authors
Teal, Thomas, 1937-

Availability in libraries

Library/institution	City	Acronym	For loan	Other holdings
IEDC - Bled School of Management	Bled	IEDCBL	outside loan 1 cop.

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Reichheld, Frederick F.
Teal, Thomas, 1937-

Source: Personal bibliographies and: SICRIS

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