Komunikacija z gosti s posebnimi potrebami v Hotelu Astoria : diplomsko delo

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Komunikacija z gosti s posebnimi potrebami v Hotelu Astoria : diplomsko delo

Berčič, Aljaž, 1995-

Diplomsko delo obravnava pomemben, še ne dovolj raziskan segment dostopnega turizma. Delo je osredotočeno na raziskavo komunikacije strežnega osebja z gosti s posebnimi potrebami v Hotelu Astoria na ... Bledu. S pomočjo eksperimenta opazovanja dogodka in anketiranja gostov s posebnimi potrebami ter njihovih spremljevalcev je narejena analiza uspešnosti komunikacije osebja z gosti z različnimi motnjami. Na koncu so podane usmeritve za prihodnost, kjer so opisani načini odpravljanja trenutnih napak in praktični primeri pravilne besedne in nebesedne komunikacije z različnimi gosti s posebnimi potrebami.

Type of material - undergraduate thesis ; adult, serious

Publication and manufacture - Bled : [A. Berčič], 2017

Language - slovenian

COBISS.SI-ID - 512511094

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Author
Berčič, Aljaž, 1995-

Other authors
Cvikl, Darija

Topics
dostopni turizem | gostje s posebnimi potrebami | komunikacija | invalidi | Hotel Astoria Bled

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Berčič, Aljaž, 1995-
Cvikl, Darija	40719

Source: Personal bibliographies and: SICRIS

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