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Optimizacija procesov zagotavljanja kakovosti in zmanjševanje reklamacij v podjetju Car avto, d.o.o. : diplomsko delo : višješolski strokovni študij = The optimization of the quality assurance processes and the reduction in the customer complaints in the Car avto ltd. company : graduation thesis : higher vocational studiesGlobovnik, NikoType of material - undergraduate thesis ; adult, seriousPublication and manufacture - Maribor : [N. Globovnik], 2016Language - slovenianCOBISS.SI-ID - 72661507
Author
Globovnik, Niko
Other authors
Šuntner, Leon
Topics
Kakovost izdelkov in storitev |
Odnosi s strankami |
Zadovoljstvo |
Potrošniki |
Univerzitetna in visokošolska dela |
reklamacije |
optimizacija |
vzroki reklamacij |
quality |
customer |
complaints |
optimization |
causes |
satisfaction
Library/institution |
City | Acronym | For loan | Other holdings |
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Technical School Centre Maribor | Maribor | TSCMB |
reading room 1 cop.
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Shelf entry
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Globovnik, Niko | |
Šuntner, Leon |
Source: Personal bibliographies
and: SICRIS
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