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Posledice Covid-19 na delo in gostoljubnost hotelskega osebja v Termah Čatež, d. d. : diplomsko delo visokošolskega strokovnega študijaBudič, KajaUstavitev javnega življenja zaradi pandemije Covid-19 je močno prizadela celoten turistični sektor, še posebej sektor hotelirstva. V novo nastali situaciji je moralo osebje, ki dela v neposrednem ... stiku z gosti, prednostno poskrbeti za lastno varnost, za varnost gostov ter obenem ohranjati gostoljubnost do njih. Zaščitni ukrepi so postavili gostinsko osebje pred pomemben izziv: kako ob upoštevanju fizične razdalje, nošenju obraznih mask in drugih zaščitnih ukrepih izkazovati gostoljubja do gostov, ki predstavlja ključni dejavnik za zagotavljanje zadovoljstvo gostov. V empiričnem delu naloge smo raziskovali, kako so varnostni in zaščitni ukrepi v času pandemije Covid-19 spremenili delo in izražanje gostoljubnosti osebja do hotelskih gostov v izbranih hotelih Term Čatež, d. d. Rezultati raziskave so pokazali, da so varnostni in higienski ukrepi za preprečevanje širjenje okužbe otežili delo osebja, ki vstopa v neposreden stik z gosti in spremenili način izražanja gostoljubnosti do njih. Razkuževanje in zaščitna sredstva za zajezitev okužbe so povzročili določene neprijetne situacije, ki zahtevajo od hotelskega osebja kot tudi od gostov povečano potrpežljivost. Zaradi povečanih konfliktov in preobremenjenosti hotelskega osebja se je pritisk na gostoljubnost je v času pandemije znatno povečal, vendar se kljub neprijaznim delovnim pogojem osebje v hotelih Term Čatež, d. d. prizadeva ohranjati vrednoto gostoljubja in jo izražati hotelskim gostom.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Brežice : [K. Budič], 2021Language - slovenianCOBISS.SI-ID - 90993155
Author
Budič, Kaja
Other authors
Zupan Korže, Saša
Topics
hotelirstvo |
hotelsko osebje |
gostoljubnost |
pandemija Covid-19 |
varnostni in higienski ukrepi |
hotels |
hotel staff |
hospitality |
Covid-19 pandemic |
safety and hygiene measures
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Library/institution |
City | Acronym | For loan | Other holdings |
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Faculty of Tourism, Brežice | Brežice | FTBRE |
reading room 1 cop.
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Budič, Kaja | ![]() |
Zupan Korže, Saša | 40212 |
Source: Personal bibliographies
and: SICRIS
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