Faculty of Tourism, Brežice (FTBRE)
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Analiza dejavnikov zadovoljstva zaposlenih v butičnem hoteluBonča, Jure, 1992-Podjetje, ki pomena zadovoljstva zaposlenih kot takega ne priznava, v današnjem času ne more več pričakovati dobrih poslovnih rezultatov. Zadovoljstvo zaposlenih se odraža na vsakem koraku v ... podjetju, ne nazadnje tudi in predvsem pri gostih oziroma strankah. V turizmu možnosti po "popravnem izpitu" pri gostih ni kaj dosti. Nezadovoljna stranka se verjetno nikoli več ne bo vrnila, bo pa poskrbela, da za njeno nezadovoljstvo izve čim več ljudi. Merjenje zadovoljstva zaposlenih nam preko povratnih informacij razkriva, katera so tista področja, ki jih je treba spremeniti in kjer je treba uvesti nove ali dodatne ukrepe, da se poveča ali okrepi zadovoljstvo zaposlenih v organizaciji. V empiričnem delu smo anketirali zaposlene v butičnem hotelu X. Ugotovili smo, da so sodelujoči v raziskavi najbolj zadovoljni z možnostjo napredovanja, dobrim plačilom za delo in kompetencami, dobrimi medsebojnimi odnosi, prijateljsko komunikacijo v podjetju ter z dobrimi možnostmi strokovnega in osebnega razvoja. V raziskavi smo odkrili nadpovprečno zadovoljstvo zaposlenih, kljub temu smo pri nekaterih dejavnikih podali predloge, ki so za podjetje vsekakor sprejemljivi, saj s seboj ne prinašajo nobenih finančnih bremen.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Maribor : [J. Bonča], 2019Language - slovenianCOBISS.SI-ID - 2048323411
Author
Bonča, Jure, 1992-
Other authors
Gorenak, Mitja
Topics
zadovoljstvo |
zaposleni |
gosti |
merjenje |
dejavniki |
satisfaction |
employees |
guests |
measurement |
factors
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čitalnica VS 0000000039 IN: 020190056 čitalnica VS 39 IN: 020190056 |
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Bonča, Jure, 1992- | |
Gorenak, Mitja | 34888 |
Source: Personal bibliographies
and: SICRIS
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