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Customer satisfaction evaluation : methods for measuring and implementing service qualityGrigoroudis, Evangelos ; Siskos, YannisType of material - bookPublication and manufacture - New York : Springer, cop. 2010Language - englishISBN - 978-1-4419-1639-6COBISS.SI-ID - 20607462
Author
Grigoroudis, Evangelos |
Siskos, Yannis
Collection
International series in operations research and management science
Topics
Consumer satisfaction |
Evaluation |
Statistical methods |
Consumer satisfaction |
Evaluation |
Data processing |
Marketing research |
Statistical methods |
trženje |
odnosi s strankami |
potrošnik |
zadovoljstvo |
storitve |
kvaliteta |
meritve |
metode |
marketing |
customer relationship |
consumer |
satisfaction |
services |
quality |
measurements |
methods |
methods
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International School for Social and Business Studies, Celje |
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Knjižnica Mednarodne fakultete 0000000065 GRIGOROUDIS, E. Customer... IN: 000001791 Knjižnica Mednarodne fakultete 65 GRIGOROUDIS, E. Customer... IN: 000001791 |
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Database name | Field | Year |
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Grigoroudis, Evangelos | |
Siskos, Yannis |
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