Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions; Segmentiranje članov programa zvestobe na osnovi vpliva prodajnega osebja na zaznano kakovost storitev v trgovini na drobno

National and University Library, Ljubljana (NUK)

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Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions = Segmentiranje članov programa zvestobe na osnovi vpliva prodajnega osebja na zaznano kakovost storitev v trgovini na drobno

Ograjenšek, Irena ; Žabkar, Vesna

Type of material - research report ; adult, serious

Publication and manufacture - Ljubljana : Ekonomska fakulteta, 2005

Language - english, slovenian

ISBN - 961-240-054-7

COBISS.SI-ID - 222017792

Link(s):
http://miha.ef.uni-lj.si/_dokumenti/wp/Ogr_Zab_Working%20Paper_submitted.doc

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Author
Ograjenšek, Irena | Žabkar, Vesna

Collection
Delovni zvezki

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Call number – location, accession no. ...	Copy status
GS II 701127 glavno skladišče	available - reading room

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Ograjenšek, Irena	16157
Žabkar, Vesna	15495

Source: Personal bibliographies and: SICRIS

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