Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are ...categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.
Industry-Academia Panel Kishore, Rajiv; Feidt, Leslie; Fruhling, Ann ...
Proceedings of the 2018 ACM SIGMIS Conference on Computers and People Research,
06/2018
Conference Proceeding
The purpose of the Industry-Academia Panel session is to provide attendees with an opportunity to hear the views of a distinguished group of panelists on the theme of the conference, particularly as ...they relate to the future opportunities and challenges that arise the implementation and use of information technologies by various stakeholders in the various facets of the healthcare landscape.
Employee turnover in IT sector remains one of the most persistent challenges facing organizations. IT services organizations have been contracting their employees to support the global client ...requirements. There is an increasing trend in using IT contract employees in organizations, both at the service provider side and in the client organizations. With the increasing presence of contract employees, their interaction with employee co-workers could have impact on the group performance and turnover intentions. In this article, drawing on the categorization and labelling theories, we argue that the practices followed in client organizations to identify the contract employees by using distinct signifiers, such as different badging, Email ID prefixes, work location assigned to contract employees etc., will evoke a set of cognitions, which can have a negative influence on the group cohesion. We also propose that the quality of social exchange between the employee co-workers and contractors, and the quality of social exchange between the line manager and contract employee can attenuate the negative influence on group cohesiveness. The proposed conceptual framework is important in terms of understanding the relationship between contractors and employee co-workers from a managerial perspective.
This paper extends the study of ontologies in Part I of this study (Volume 14, Article 8) in the context of Information Systems. The basic foundations of computational ontologies presented in Part I ...are extended to formal specifications in this paper. This paper provides a review of the formalisms, languages, and tools for specifying and implementing computational ontologies Directions for future research are also provided.
How robust is the UTAUT instrument? Li, Jessica Pu; Kishore, Rajiv
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future,
04/2006
Conference Proceeding
The recent Unified Theory of Acceptance and Use of Technology (UTAUT) model developed by Venkatesh et al. (Venkatesh, et al., 2003) as an integration of the various technology acceptance and use ...models is an important model in IS literature. However, the UTAUT instrument has not been tested in many different settings and contexts yet. If the scales for the UTAUT constructs are not robust and stable across settings, they are most likely to effect the interpretation of research results. It is, therefore, essential to assess whether these scales are perceived in the same way by individuals in different subgroups. In this paper, acceptance of online community Weblog systems is chosen as the context and data collected from 265 business school undergraduate students are analyzed using multiple group invariance analysis to assess the equivalence of the UTAUT scales across different subgroups based on gender, general computing knowledge, Weblog-specific knowledge, experience with Weblogs, and frequency of using Weblogs. Results indicate that scales for the four constructs in UTAUT including performance expectancy, effort expectancy, social influence, and facilitating conditions have invariant true scores across most but not all subgroups. Researchers and practitioners, therefore, need to apply caution when interpreting the results from the UTAUT instrument.
Understanding the antecedents to the adoption of information technology is important to both technology firms and policy analysts that study the effects of technology adoption on healthcare. This ...paper uses a transactional cost approach to investigate the role of trust and privacy as moderators in the adoption of Application Service Providers (ASPs) as a new form of information technology outsourcing in the healthcare industry within the current regulatory climate created by HIPAA (Health Insurance Portability and Accountability Act). The analysis utilized a seven-stage measure to capture adoption. Our analysis showed that Transactions costs and the antecedents of transaction costs were highly significant in the ASP adoption process. The direct and moderated effects of Trust and Privacy were not significant.
This research seeks to validate a comprehensive model of quality in the context of e-business systems. It also extends the UTAUT model with e-quality, trust, and satisfaction constructs. The proposed ...model brings together extant research on systems and data quality, trust, and satisfaction and provides an important cluster of antecedents to eventual technology acceptance via constructs of behavioral intention to use and actual system usage.
The growth of information technology (IT) outsourcing has dramatically increased during the 1990s by tens of billions of dollars annually. Part of this current growth may come from new kinds of ...outsourcing services such as application service providers (ASPs). But despite market growth, several of these outsourcing ventures are failing. Thus, if the IT outsourcing model, especially its new forms, is to succeed in the future it becomes necessary to identify how to successfully manage these complex relationships in order to ensure the delivery of high quality and consistently reliable IT products and services. Using an experimental methodology, this research investigates the impact of partnership quality and the client's power on the service provider's compliance, cooperation, and commitment. The results show that the client's power and the quality of their partnership with the provider motivates the IT service provider to comply with the contractual obligations, cooperate with the client, and invest additional resources into the IT outsourcing relationship.
There is little research about secondary post-adoption infusion behaviors of information systems (IS) professionals with respect to software-process innovations (SPIs). This dissertation attempts to ...fill that void. It is an exploratory theory-building study that attempts to unravel the phenomenon of infusion of SPIs among IS professionals in organizational settings, using the compositional software reuse paradigm as an exemplar of SPIs. The study utilizes four alternate theoretical perspectives—social communications, organizational learning, economics of technology standards, and organizational fit—to generate a fuller understanding about the phenomenon of SPI infusion. Data for this research were collected using the case study approach from the services subsidiary of a large US bank. Results indicate that the four theoretical perspectives may actually be complementary models rather than alternate theories of innovation adoption. This study finds all four models to be important from the perspective of infusion of SPIs in organizational settings. However, results strongly suggest that the organizational fit perspective, synthesized as a theoretical model in this dissertation, may have primacy over other theories of innovation adoption, especially in the context of SPIs. This is a heartening finding, as a major proposition of this research was that a complete organizational fit, rather than just compatibility, defined narrowly as an innovation attribute, is needed for successful infusion of SPIs within organizations. The study also provides several insights about the phenomenon of SPI infusion and challenges some commonly held beliefs. For instance, relative advantage has emerged as an important construct in this study challenging the belief that it is not applicable in the case of organizational process innovations. The study also finds some evidence that resistance to change, endemic to organizational life, may be particularly important in the context of discontinuous process innovations, such as SPIs. Results also suggest that the social communications perspective may hold its value even in contexts of organizational use of complex and use-interdependent technologies. This is contrary to popularly held beliefs about the limited applicability of this model in organizational domains. This research also brings out some weaknesses in some established antecedent constructs (e.g., ease-of-use and image) and their associated validated measurement scales.
Industry panel Kishore, Rajiv; Arora, Shveta; Desiraju, Ramakrishna ...
Proceedings of the 52nd ACM conference on Computers and people research,
05/2014
Conference Proceeding
The purpose of the Industry Panel session is to provide attendees with an opportunity to hear the views of a distinguished group of panelists on the theme of the conference, particularly as they ...relate to the future opportunities and challenges that organizations and individuals may face in the arena of globalization of IT work.
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