A ISO 9001:2000 Certification Model in SMEs Neto e Azevedo, Raimundo Sales; Dias Belchior, Arnaldo; Simão Filho, Marum ...
CLEI electronic journal,
07/2018, Volume:
8, Issue:
1
Journal Article
Peer reviewed
Open access
This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the ...software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.
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The reality of micro, small e median companies in Brazil (MSMCs) of software is ...characterized by the scarcity of resources, that has made it difficult and until made impracticable the implementation of quality models, that they allow to improve its organizacional process and to acquire the capacity to manage with effectiveness the development and the maintenance of its products or services of software. In this context, this work considers a Quality Management System (QMS) for MSMCs Brazilian of software, that aims at the attendance of the requirements and the satisfaction of the customer in tuning with the continuous improvement of its processes. The QMS is based on the integration of the approach of ISO 9001:2000 and ISO/IEC 12207, and involves a set of procedures, that had been validated in a case study carried through in two small Brazilian companies of software, whom they had received certification ISO 9001 to leave of this proposal.
A realidade das micro, pequenas e médias empresas brasileiras (MPMEs) de software é caracterizada pela escassez de recursos, que tem dificultado e até inviabilizado a implementação de modelos de qualidade, que permitam melhorar seu processo organizacional e adquirir a capacidade de gerenciar com eficácia o desenvolvimento e a manutenção de seus produtos ou serviços de software. Neste contexto, este trabalho propõe um Sistema de Gestão da Qualidade (SGQ) para MPMEs brasileiras de software, que visa o atendimento dos requisitos e a satisfação do cliente em sintonia com a contínua melhoria de seus processos. O SGQ está baseado na integração das abordagens da ISO 9001:2000 e da ISO/IEC 12207, e envolve um conjunto de procedimentos, que foram validados em um estudo de caso realizado em duas pequenas empresas de software brasileiras, que receberam a certificação ISO 9001 a partir desta proposta.
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