The results of a survey of 1281 Chinese school teachers support a second-order factor structure of emotional intelligence. It is found that teachers' emotional intelligence has a significant impact ...on teaching satisfaction and their use of two emotional labor strategies, i.e., deep acting and expression of naturally felt emotions, but it is not a significant predictor of surface acting. Among the three emotional labor strategies, only expression of naturally felt emotion significantly influences teaching satisfaction. These findings could be explained by differences in the nature of various emotional labor strategies. Implications for teaching and teacher education are put forward.
•A second-order factor structure of teachers' emotional intelligence is supported.•Emotional intelligence impacts deep acting and expression of naturally felt emotion.•Emotional intelligence has a positive impact on teaching satisfaction.•Expression of naturally felt emotion is the most adaptive emotional labor strategy.•The nature of emotional labor strategy mediates the role of emotional intelligence.
Full text
Available for:
GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
The emotions and the affective qualities of space (i.e. affective spatialities) have featured prominently in social geography research. This report discusses how recent studies have taken seriously ...earlier critiques of affect theory, foregrounding intersubjective relations, collectives and the socio-spatial hierarchies of power instead. The emotions can be mobilised to serve entrenched interests or challenge power hierarchies in social life, including through digitally mediated spaces. Whether in real or digital life, emotional labour and emotion work are constitutive of temporality, sociality and spatiality. The report concludes by reflecting on what ‘caring-with’ the emotions means for our institutions and the international academy.
Full text
Available for:
DOBA, IZUM, KILJ, NUK, OILJ, PILJ, PNG, SAZU, SIK, UILJ, UKNU, UL, UM, UPUK
Labour research in geography has long been fascinated with the role of affects and emotions in capitalism. This article foregrounds ambivalent moments when labour creatively uses affection and ...intimacy to make claims over autonomy and agency. Set against a backdrop of increasing automation of infrastructural work, we draw on interviews with personnel at Jakarta Soekarno‐Hatta Airport (CGK). In culturally situating these automations, we evince how the “heart” (or the Indonesian notion of curahan hati), with semblances to customer‐facing labour management practices, and other affective dispositions under neoliberal life, is repeatedly deployed to “fill in the gaps” for where automation may fail. We illuminate how these workers navigate wearying, uncertain, and demanding facilitation, security, and customer service situations by emphasising “heart‐to‐heart” relations, even as they stave off technology's encroachments (and withdrawals). This plastic automaticity offers a template by which the pressures of capital's technologisation could be relieved, beyond emotional labour.
Full text
Available for:
BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SBCE, SBMB, UL, UM, UPUK
Aims
The aim was to examine the reciprocal relationships of emotional labour strategies with emotional exhaustion and professional identity.
Design
This study adopted a four‐wave cross‐lagged panel ...design.
Methods
Survey data were collected in 2018 from a sample of 171 newly hired nurses from 58 hospitals in 11 provinces of China. Nurses’ emotional labour (i.e., deep acting and surface acting), emotional exhaustion and professional identity were repeatedly measured. Cross‐lagged panel analyses were conducted to examine the reciprocal relationships we hypothesized.
Results
We found that emotional exhaustion was positively related to surface acting (but not vice versa); deep acting was negatively related to emotional exhaustion (but not vice versa); professional identity was positively related to deep acting (but not vice versa).
Conclusion
Our findings suggest that deep acting and professional identity may decrease the level of emotional exhaustion, whereas emotionally exhausted nurses are more likely to employ surface acting strategies.
Impact
This research finding will have an impact on the nursing management. Healthcare managers may consider workshops or training and development programs that promote nurses’ professional identify to promote nurses’ use of deep acting and consequently reduce their level of emotional exhaustion, which has been associated with a variety of negative consequences, such as low quality of patient service, high medical accidents, and turnover rate.
目的
研究情绪劳动策略与情绪枯竭和职业认同的相互关系。
设计
本研究采用四波交叉滞后组设计。
方法
2018年,对我国11个省份58家医院的171名新聘护士进行问卷调查,收集数据。反复测量护士的情绪劳动(即深层伪装和表层伪装)、情绪枯竭和职业认同。采用交叉滞后组分析来检验我们先前假设的相互关系。
结果
我们发现,情绪枯竭与表层伪装呈显著正相关(反之不成立);深层伪装与情绪枯竭呈显著负相关(反之不成立);职业认同与深层伪装呈显著正相关(反之不成立)。
结论
我们的研究结果表明,深层伪装和职业认同可能会降低情绪枯竭的程度,而面临情绪枯竭的护士更有可能采用表层伪装策略。
影响
本项研究发现将对护理管理工作产生影响。医疗保健管理人员可能会考虑举办研讨会或开展培训和发展计划,以提高护士的职业认同感,从而促进护士采用深层伪装策略,降低他们的情绪枯竭程度。同时情绪枯竭还与各种负面影响有关,如患者服务质量低,医疗事故频发,人员流动率高。
Full text
Available for:
BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SBCE, SBMB, UL, UM, UPUK, VSZLJ
Emotional labour is an important but overlooked leadership function. In the present research, we draw from the self‐determination theory perspective and take a leader‐centric approach to examine how ...different leader emotional labour strategies affect leaders' own creativity. Using data collected from 118 leaders and 352 team members at three time points, we found that leader surface acting harmed leader creativity by reducing fulfillment of leader autonomy, while leader deep acting boosted leader creativity by increasing fulfillment of leader autonomy. Neither did leader surface acting nor deep acting influence leader creativity through competence or relatedness fulfillment. We discuss the theoretical and practical implications of the present research.
Full text
Available for:
DOBA, FZAB, GIS, IJS, IZUM, KILJ, NLZOH, NUK, OILJ, PILJ, PNG, SAZU, SBCE, SBMB, UILJ, UKNU, UL, UM, UPUK
Tribal entrepreneurship valorises emotional bonds between consumers and entrepreneurs, yet this emotional dimension is little understood. Drawing from a netnographic study of YouTube Beauty Gurus as ...tribal entrepreneurs, and uniting the concept of emotional labour with theories of moral emotions, we demonstrate the importance of emotional labour to tribal entrepreneurship's success. We observe novel forms of emotional labour performed by tribal entrepreneurs, relating to the expression of self-conscious and other-praising moral emotions, in addition to new technology-enabled forms of emotional censorship that silence the expression of other-condemning moral emotions in central tribal gathering spaces. Furthermore, we highlight the emotional labour performed by the broader tribe as their compassion for the entrepreneur stimulates tribal defense via the suppression of other-condemning emotions. We extend theories of tribal entrepreneurship by theorising the role and importance of emotional labour. Our findings also extend broader theories of emotions and contribute to discussions of immaterial labour.
Full text
Available for:
GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK, ZRSKP
This article examines the emotional labour of digital influencers to extend our understanding of the processes of transmutation of workers’ emotional systems. According to Arlie Hochschild, ...transmutation occurs when workers’ emotional systems are engineered into commercial and organizational settings for economic profit. To date much work has been carried out within formal organizational settings on ‘surface acting’, which often leads to self-abuse, burnout and depersonalization, and ‘deep acting’, which is associated with feelings of personal freedom. We use a multi-sited ethnography of digital influencers’ emotional work practices to show how so-called ‘person-brands’ labour on the self through dialectical process between emancipating one’s person-brand and exploiting oneself. We suggest a new mode of emotional labour in which transmutation happens in practices where influencers display their private actions to the public and where they transfer commercial agendas into their private realm and exploit their selves. Consequently, digital influencers work under the condition that they must self-exploit to succeed, and we demonstrate how they do this in seven distinct work practices. While we suggest self-exploitation to be a condition of digital influencers’ work, we question whether this is a boundary condition in the transformation to become more powerful person-brands where work becomes more individualized and subjectified.
Full text
Available for:
NUK, OILJ, SAZU, UKNU, UL, UM, UPUK
Aims
To identify the unique profiles of emotional labour management strategies among Korean nurses in regards to the preferences of surface acting (affecting emotions required at the workplace) and ...deep acting (trying to genuinely experience emotions required at the workplace), a latent profile analysis (LPA) was conducted. In addition, differences in psychological and occupational well‐being between the discovered profiles are examined.
Design
An exploratory, cross‐sectional LPA design was employed.
Methods
Nurses (N = 204) working in university hospitals in South Korea responded to the survey during November 2019. Participants completed the Emotional Labour Questionnaire, a portion of the Maslach Burnout Inventory, the Minnesota Satisfaction Questionnaire short form and the Turnover Intentions Scale.
Results
As a result of LPA on nurses' surface acting and deep acting, five profiles were discovered: non‐actors, surface actors, moderators, regulators and high regulators. In addition, differences in emotional exhaustion, job satisfaction and turnover intentions between profiles were examined. Profiles that used high levels of surface acting had high levels of emotional exhaustion and turnover intentions.
Conclusion
Nurses with characteristics of surface actors, high regulators profiles in emotional labour context are more prone to emotional exhaustion and turnover possibilities, compared with other profiles (non‐actors, moderators and regulators).
Impact
Insights from the current study are beneficial to hospitals in preventing potential emotional exhaustion and nurse turnover by responding to high‐risk profiles and customizing emotional labour management policies with regards to the different profiles of nurses' emotional labour.
Full text
Available for:
BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SBCE, SBMB, UL, UM, UPUK, VSZLJ
As public services are redesigned to lever more activities into each contact with the public, this has extended the roles of public service workers beyond core competencies. The fire service case ...indicates that role extension should not be seen as a cost-free add-on, as it reduces the mitigating factors which help workers to manage emotional labour. Where public services are encouraging staff to role extend, organizations need to be much more aware of and supportive of the emotional strain and provide appropriate training.
Full text
Available for:
BFBNIB, NUK, PILJ, SAZU, UL, UM, UPUK
Aim
To investigate the influence of perceived organisational justice, professional identity and emotional labour on nurses' job performance.
Background
Previous studies have not explored the impact ...of professional identity and emotional labour on the relationship between perceived organisational justice and job performance. However, how to mobilize the enthusiasm of nurses and improve their job performance is the key for nursing managers to realize the sustainable development of hospitals.
Methods
A cross‐sectional survey design was conducted. A total of 951 nurses from public hospitals in China participated in the survey from March–June 2021. The descriptive statistical approach, Pearson's correlation analysis and the PROCESS Macro Model 4 and 14 in regression analysis were used to analyse the available data.
Results
The results showed that nurses' perceived organisational justice, professional identity, emotional labour and job performance were significantly positive correlations between every two variables, with coefficients ranging between .24 and .75. Professional identity played a whole mediating role in perceived organisational justice and job performance, accounting for 98.04% of the total effect; meanwhile, this process was moderated by emotional labour.
Conclusions
Perceived organisational justice positively predicted nurses' job performance; as a mediating mechanism with moderating, professional identity and emotional labour further explained how perceived organisational justice promoted the job performance of nurses.
Implications for nursing management
This study highlighted the moderated mediation role of professional identity and emotional labour between nurses' perceived organisational justice and job performance. Understanding this mechanism has guiding significance for nursing managers to improve nurses' job performance.
Full text
Available for:
BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SBCE, SBMB, UL, UM, UPUK, VSZLJ
PDF
