The dynamic nature of reporting requires journalists to interrogate their emotions as well as their sense of professionalism. This article focuses on the complex relationship between emotionality and ...professionalism mediated by journalists who reported on cases of genocide. This extraordinary conflict situation provides a unique lens from which to explore the personal and professional resolve of journalists. Utilising interviews with UK journalists that reported on genocides in Rwanda and Srebrenica, this article develops a framework which characterises journalistic emotional labour as distinct, multi-faceted and somewhat contradictory. While participants described reporting as a focused, professional process in which emotions were silenced, the instinctual element and residual emotional toll associated with reporting on genocide demonstrates emotionality was not entirely absent. This article therefore provides a future template from which to explore emotional labour as part of a transformative relationship between journalists’ emotionality and professionalism.
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BFBNIB, NMLJ, NUK, OILJ, PNG, SAZU, UKNU, UL, UM, UPUK
This paper meta-analytically investigates a theoretical framework of emotional labour and its antecedents and outcomes in the hospitality and tourism literature with 57 correlation matrices from ...published journal papers. Adopting the psychometric meta-analytical methods and meta-structural equation modelling (meta-SEM) methods, the study finds that emotional labour is related to antecedents including personality, emotional intelligence, customer orientation, social support and display rules, as well as related to attitudinal, behavioural, and customer-related outcomes. In addition, strain mediates the relations between emotional labour and its outcomes. This paper is the first meta-analysis on the relations between emotional labour and the antecedents and outcomes in hospitality and tourism management.
•A total of 57 correlation matrices were synthesised in this meta-analysis.•Dispositional and organisational antecedents of emotional labour were examined.•Customer orientation has the greatest impact on emotional labour among all antecedents.•Emotional labour significantly predicts attitudinal, behavioural, and customer-related outcomes.•Strain mediates the relationship between emotional labour and the outcomes.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
The service industry is a major pillar of China's urban economy. Rural migrant workers form the backbone workforce in China's urban service sector. Despite much attention to the work and life of ...rural migrants in Chinese cities, urban employers' regulation and rural migrants' performance of emotional labour in the service sector remain understudied. Drawing on participant observation and in-depth interviews over eight years, we examine how urban employer and rural migrant workers relationally navigate intersecting emotional and migration regimes to contest, (re)produce and (re)configure rural migrants' power and status in the urban space. We develop the conceptualization of 'translocal emotional reflexivity' to elucidate multiplicated emotional regimes and subjectivities between places of origin and arrival, as well as how emotional reflexivity is mobilized to regulate, navigate and negotiate conflictual translocal emotional subjectivities. We discuss the 'institutionalized individualization' of emotional labour - a process in which an employer systematically engineers a sense of emotional agency for workers to re-imagine, re-appropriate and individualize their emotional performance to serve institutional aims - as a distinctive feature of how the regulation and performance of emotional labour has evolved over the past decade in China.
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BFBNIB, DOBA, IZUM, KILJ, NUK, PILJ, PNG, SAZU, UILJ, UKNU, UL, UM, UPUK
Setting the Stage Emily Hector
Canadian journal of academic librarianship,
12/2023, Volume:
9
Journal Article
Peer reviewed
Open access
Within scholarly and professional LIS literature, researchers and practitioners have applied the language, theory, and practices of stage performance to the context of academic library instruction. ...Recognizing the power of discourse in shaping professional norms and values, I wonder: How might the widespread presence of performance-based approaches to library instruction impact assumptions and expectations of those librarians who provide it? To better identify, interrogate, and imagine the implications of this discourse, this article first provides a review of the scholarship that has contributed to and resisted the phenomenon of library-instruction-as-performance, drawing upon the work of researchers who have engaged with theatrical, dramatic, or comedic approaches to library instruction. Using content analysis and close reading, I then analyze recent academic library conference programs to further understand how this thinking has been brought to life through professional development opportunities. Upon discovering a cluster of emotional themes within these texts, I follow how the discourse of performance in library instruction intersects with the concept of emotional labour in libraries, exploring how performance-based approaches can both demand emotional labour from and provide emotional reprieve to instruction librarians. In doing so, I focus on the interplay of professional discourse in library instruction and behavioural expectations of librarians—including their emotional expressions—to better understand how these phenomena co-exist and reinforce one another.
Remote monitoring has often been thought to lead to a highly structured and standardised care process. Several studies have stressed that patient–provider communication could be hindered if mediated ...by technologies, leading to an impoverished relationship. We argue that while remote monitoring leads to a redefinition of the patient–provider relationship, it could also offer the opportunity to develop a more intimate acquaintance not possible via only routine visits. The study is part of a clinical trial aimed at assessing the acceptability of a remote monitoring platform for type 1 diabetes. Drawing on practice‐based studies, we focused our analysis on the practice of text message exchange between patients and providers. The 396 conversations were coded with a template analysis, leading to the identification of two main categories: ‘knowing the patient’ and ‘knowing about the patient’. The analysis reveals that the practice of messaging led to the development of a ‘digital intimacy’, a relationship characterised by a thorough familiarity made possible by electronic devices that extends to face‐to‐face encounters. Drawing on our case, we argue that remote monitoring can foster greater intimacy between patients and providers, which is made possible by the overall increase in the quantity and quality of communication between patients and providers.
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BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SAZU, SBCE, SBMB, UL, UM, UPUK, VSZLJ
The lived experience of returning to work after a bereavement remains relatively under researched. Within sociology, the notion of emotional labour has been explored at length, but the place and ...experience of grief in the workplace is less well understood. This research, framed by Hochschild’s work on feeling rules, focuses on professional individuals working in UK companies who agreed to discuss their experiences of returning to work after a bereavement, in terms of dealing with their own emotions and those of their colleagues, as well as navigating company policy in the area of compassionate leave. Qualitative data from seven semi-structured interviews were analysed, exposing key common emotional and experiential themes, particularly regarding disenfranchised grief, comfort in the familiarity of the work environment, and the impact of silent or awkward responses from colleagues. The emergent themes from the data were used to address the research objective of examining the relationship between grief, emotional labour, and the lived experience of returning to work after a bereavement.
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NUK, OILJ, SAZU, UKNU, UL, UM, UPUK
In a contemporary neoliberal landscape, young women are subject to intensified requirements to demonstrate resilient individuality while also enacting a pleasing, approachable femininity, in domains ...of life including bodily appearance, education, employment and personal productivity in general. Following Arlie Hochschild’s work on emotional labour, I suggest normative youthful femininity is lived, not simply as a set of life regulations, but as a set of ‘feeling rules’ through which young women affectively manage such contradictions. Feeling rules shape how young women may feel in relation to gendered regulation, limiting their articulation of managing this burden to humorous, upbeat quips in the genre of safe, funny, ‘girlfriendly’ material. I examine a set of self-representative blogs authored by young women on the platform Tumblr to explore how these rules are navigated. Converting the frustrations of postfeminist regulation into funny, bite-sized moments, the blogs produce selves amenable to circulation in a gendered, digital economy of relatability.
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Background
Student perceptions of teachers’ interpersonal closeness positively affect their emotions. If closeness is, however, effortful for the teacher (i.e., emotional labour, signalling less ...genuine closeness), this may undermine these positive effects. We tested this assumption by using student reports and external observations of teacher closeness and ambulant measures of teacher heart rate, to gauge teachers’ physiological effort connected to being close during class.
Aims
We investigated the association between teachers’ physiological effort connected to closeness and students’ lesson‐focused emotions.
Sample
75 teachers and their students (N = 1645) participated during one real‐life lesson.
Methods
Teacher interpersonal closeness was continuously coded based on a video recording and teachers’ heart rate was measured continuously as an indicator of physiological effort. Students reported their emotions and perception of teacher closeness at the end of the lesson.
Results
Multilevel models with student emotions as DVs and students’ perceptions of teacher warmth (L1 predictor) and teachers’ physiological effort when being close (i.e., an intra‐individual cross‐correlation, L2 predictor) were tested. As expected, students reported more positive and less negative emotions when they perceived more teacher closeness. The physiological effort connected to being close was not directly associated with student emotions; however, such effort moderated the effect of perceived closeness, especially with regard to negative student emotions (i.e., cross‐level interactions). The more effortful teacher closeness was, the less closeness protected students from negative emotions.
Conclusions
In line with extant research on faking enjoyment and emotional labour, students seemed to be affected when teacher closeness was physiologically effortful, and overall positive effects of teacher closeness were undermined.
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BFBNIB, DOBA, FZAB, GIS, IJS, IZUM, KILJ, NLZOH, NUK, OILJ, PILJ, PNG, SAZU, SBCE, SBMB, SIK, UILJ, UKNU, UL, UM, UPUK
This article explores the consequences of emotional labour on UK NHS ambulance staff and their response to the Covid-19 pandemic. It highlights the challenges faced by ambulance crews while dealing ...with their emotional labour within the context of organizational settings. Research findings also explain the importance of emergency responders' psychosocial wellbeing. The article has clear relevance as to how frontline staff manage their emotional labour in other emergency service settings, such as the police and fire and rescue services.
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BFBNIB, NUK, PILJ, SAZU, UL, UM, UPUK
This article seeks to provide a detailed account of emotional labour adopted by female bartenders when faced with unwanted sexual attention at work. In the field, I implemented an ethnographic ...research design and maximised opportunities for data collection through the use of interviews with eight participants and participant observations while employed at the same venue. Drawing on previous theoretical thought, the data gathered will outline the learnt, and most common, forms of display rules barstaff demonstrate while engaging with unwanted interactions, and, from the viewpoint of the female barstaff, the expected display rules envisioned by some male customers. I also detail the collapse of display rules during some unwanted scenarios (e.g. infrequent) and the inevitable impact of implementing emotional labour under the duress of unwanted encounters–emotional dissonance and burnout. I conclude with a suggestion that there is a potential for a multitude of display rules that are adopted by barstaff dependent on the customer interaction (e.g. aggressive, sickness due to intoxication) in a public house.
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