•Hotels’ green practices prevent environmental degradation.•Green HR practices result in motivation and proactive environmental management maturity.•Green motivation improves environmental ...performance.
The devastating effects on the environment have raised many questions on the environmental performance of an organization. As the environment is severely affected by the operations of giant businesses, i.e. ‘hotel industry.’ There is a need to explore the factors that influence employee environmental performance by incorporating green motivation and proactive environmental management maturity as mediators. The data are collected using the survey method. The statistical techniques applied to the dataset were confirmatory factor analysis and partial least square structural equation modeling. The findings reveal that green HR practices positively and significantly related to green intrinsic and extrinsic motivation and proactive environmental management maturity. Similarly, green motivation is significantly and positively linked with employee environmental performance. In contrast, proactive environmental management maturity is positively and insignificantly linked with employees’ environmental performance. In contrast, mediation analysis reveals that green motivation, i.e., intrinsic and extrinsic, partially mediates the association between green HR practices and employee environmental performance. However, no mediating effect of proactive environmental management maturity is found between the proposed associations. The paper contributes to the literature in many ways. Firstly, it explains the role of Green HR practices in forming green motivation among employees of the hotel industry, and previously no researchers studied this combination in the context of the hotel industry. Secondly, green motivation and proactive environmental management maturity are incorporated as mediators to have in-depth knowledge about the employees’ environmental performance.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
Purpose
The purpose of this study is to uncover the essential conditions for establishing a successful collaboration between the Fairmont Hotel (Makkah) staff and the senior management team to ...prepare for cocreating a future shared corporate vision.
Design/methodology/approach
This study is an action research project involving senior managers of the Fairmont Hotel (Makkah) and EHL Hospitality Business School (Lausanne, Switzerland). Data were collected from 16 hotel staff members, covering functional/department managers, team leaders, operations supervisors and operational-level employees.
Findings
This study uncovered a series of generic proposals made by the hotel staff, which are prerequisites/conditions for successful collaboration with senior management, to prepare for cocreating a future shared vision.
Practical implications
In response to the staff’s generic proposals, the senior management team proposed practical measures to support continued collaboration between hotel staff and the senior management team. These measures aim to maintain a collaborative approach centered on achieving future common goals and a shared vision to promote sustainable innovation in the services of the Fairmont Hotel (Makkah).
Originality/value
This study is innovative in two respects. First, it demonstrates a strong willingness on the part of senior management and staff to collaborate less vertically, contrary to the cultural norm in Saudi Arabia, known for its strong hierarchical distance. Second, the mutual commitment to more horizontal collaboration is not typical of five-star hotels, which are traditionally vertical and hierarchical.
Peer-to-peer markets, collectively known as the sharing economy, have emerged as alternative suppliers of goods and services traditionally provided by long-established industries. The authors explore ...the economic impact of the sharing economy on incumbent firms by studying the case of Airbnb, a prominent platform for short-term accommodations. They analyze Airbnb's entry into the state of Texas and quantify its impact on the Texas hotel industry over the subsequent decade. In Austin, where Airbnb supply is highest, the causal impact on hotel revenue is in the 8%-10% range; moreover, the impact is nonuniform, with lowerpriced hotels and hotels that do not cater to business travelers being the most affected. The impact manifests itself primarily through less aggressive hotel room pricing, benefiting all consumers, not just participants in the sharing economy. The price response is especially pronounced during periods of peak demand, such as during the South by Southwest festival, and is due to a differentiating feature of peerto-peer platforms--enabling instantaneous supply to scale to meet demand.
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BFBNIB, INZLJ, IZUM, KILJ, NMLJ, NUK, OILJ, PILJ, PNG, SAZU, UKNU, UL, UM, UPUK, ZRSKP
The service sector has seen exceptional growth in recent decades, especially in the second half of the 20th century. The major turbulence caused by the COVID-19 pandemic had a strong, negative impact ...on the hotel industry and, therefore, on the tourism sector in Serbia. Due to the cancellation of tourist visits by foreign and domestic tourists during the pandemic, the hotel industry is one of the most severely affected service industries in Serbia. Small commercial hoteliers are in danger of losing their assets precisely because of the ongoing recession and the rising costs of travel companies. The aim of this paper is to point out the importance of promoting the hotel industry, which is one of the key factors for the development of the tourism sector in the Republic of Serbia. In addition to the introduction, this paper is divided into four parts. The first part of the paper indicates the importance of the organizational structure in the hotel industry, while the second part follows the development and evolution of this part of the economic sector. The third part deals with the current structure of hotel facilities in the Republic of Serbia, while the fourth part of the paper indicates the importance of hotel promotion. Finally, concluding remarks are given.
This article explores the concepts of Emotional Intelligence (EI), Cultural Intelligence (CI), and Hospitality Experiential Intelligence (HEI) as determining factors of Employees' Customer Experience ...Orientation (ECEO) in hotels. The study applies a quantitative approach, a correlational, and explanatory scope, and a non-experimental design. A hierarchical multiple linear regression model was used to explain the relationship between the variables. The empirical results demonstrated that there is a positive correlation between the variables. HEI is the one that most influences on ECEO, followed by EI and CI. These results are a starting point to understanding how HEI, EI, and CI are related to ECEO; therefore, we invite researchers to develop more empirical studies in this field.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
Online consumer reviews have been studied for various research problems in hospitality and tourism. However, existing studies using review data tend to rely on a single data source and data quality ...is largely anecdotal. This greatly limits the generalizability and contribution of social media analytics research. Through text analytics this study comparatively examines three major online review platforms, namely TripAdvisor, Expedia, and Yelp, in terms of information quality related to online reviews about the entire hotel population in Manhattan, New York City. The findings show that there are huge discrepancies in the representation of the hotel industry on these platforms. Particularly, online reviews vary considerably in terms of their linguistic characteristics, semantic features, sentiment, rating, usefulness as well as the relationships between these features. This study offers a basis for understanding the methodological challenges and identifies several research directions for social media analytics in hospitality and tourism.
•We applied text analytics to compare three major online review platforms, namely, TripAdvisor, Expedia, and Yelp.•Findings show discrepancies in the representation of hotel product on these platforms.•Information quality, measured by linguistic and semantic features, sentiment, rating, and usefulness, varies considerably.•This study is the first to comparatively explore data quality in social media studies in hospitality and tourism.•This study highlights methodological challenges and contributes to the theoretical development of social media analytics.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK, ZRSKP
Gender equality can be understood as equal access to opportunities and resources regardless of the gender. An awareness of the gender inequality has prompted the hotel industry to review their ...policies and practices. This research studies gender equality practices adopted by the human resource department of the star category hotels to overcome the above challenges and give equal opportunities as well as support towards the work equilibrium. The results indicate that the practices adopted by the hotels are inclined towards gender equality, especially women centric. It was observed that women employees have taken up positions at all levels in hotels owing to the changing trends in the policies and practices. The results suggest that certain departments like housekeeping and front offices are dominated by women employees, whereas the food production department has male employees. The research is confined to and emphasizes on gender equality with respect to the hotel industry.
Based on institutional and agency theories, this paper examines the role of host corruptive practices on country choice for the hotel industry, as well as the power of digitalization as an ...anti-corruption tool. Digitalization level can boost transparency and can help monitor corruptive practices and other unethical behaviours. Relying on data from the Spanish hotel industry, the results confirm that the existence of corruptive or weak institutions has a significant impact on country choice, while a high digitalization level reduces the possibility of corruptive practices. We contribute by analysing the precise effect of host corruptive practices on country choice and the powerful effect of digitalization level as an anti-corruption instrument. This study is particularly interesting for the hotel industry, as a service sector, where multinationals need to carry out most of activities in the host country and maintain close interactions with foreign agents.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
•The study ascertains the consumer CSR discourse in online reviews.•Social and environmental dimensions present an upward trend in online consumer reviews.•Environmental elements in online reviews ...are positively related with the review score.
This research investigates how consumers assess hotels’ corporate social responsibility (CSR) practices when writing online reviews. The study explores the CSR discourse in online reviews over a 10-year period, highlighting how CSR’s social and environmental dimensions relate to the main hospitality topics (experience, amenities, location, transactions, value). Based on a longitudinal automated text analysis covering 480,000 reviews across six European cities, the findings reveal that hotel customers have gradually begun paying more attention to CSR factors, particularly to social and environmental ones. However, the aggregate results suggest that the overall CSR consumer discourse is still very limited, although it does have important implications in terms of consumer emotions and hospitality dimensions.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
We develop and test a model of innovation behavior in the hotel industry. The model relates four types of innovation—i.e., management, external communication, service scope and back-office—to the key ...determinants: service provider characteristics, customer competences and the market drivers. Using statistical probit models and cross-sectional survey data from a stratified sample of hotels in the Balearic Islands
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we were able to verify the model including innovation types determinants and the innovation impact on hotels performance. Main findings verify the model indicating the effects of these determinants on innovation and the positive impact of the innovation on the hotels performance. Hence, innovation decisions determinants are: the additional services on offer, that bookings are made through tour operators, that hotels are part of a hotel chain and that the owners of the hotel run the business.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
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