Hotel industry has been identified as one of the vital sectors that can have a major contribution to the achievement of the three pillars of sustainable development (social-economic-environment), ...thus having the ability to direct communities towards a green economy. With increasing environmental awareness, hotels are taking the initiative to offer greener products and services. Various green attributes are incorporated into hotels, such as participation in environmental partnerships or certification programs, use of recycling programs, energy-saving light bulbs in rooms. Under these circumstances, this paper aims to analyze the importance of hotel sustainability for the global development of the industry, while also presenting the most important sustainability and decarbonization topics among accommodation businesses and the reasons for which global travelers choose sustainable lodging.
The current study evaluates corporate social responsibility (CSR) reporting practice among the largest hotel companies in the world. Based on the content analysis of websites and reports published ...online by the top 150 hotel companies in the world in summer 2010, it identifies the communication methods used by hotel companies as well as the scope of reported information. Specifically, it demonstrates that while a large number of companies report commitment to CSR goals, much smaller number of them provide details of specific initiatives undertaken to contribute to these goals and even less of them report actual performance achieved. The study also identifies a number of challenges which make it very difficult to meaningfully compare performance of the hotel groups that do report it, including issues such as different methodologies applied, different measures used and lack of clarity with respect to the scope of reporting.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
•Challenge stressors are not associated with frontline employees’ interpersonal citizenship behaviors.•Higher perception of stressors results in less decrease in interpersonal citizenship behaviors ...when psychological capital is high.•Psychological capital alleviates the negative impact of challenge and hindrance stressors on interpersonal citizenship behaviors.
This study investigates the relationships between challenge and hindrance stressors and hotel employees’ interpersonal citizenship behaviors (ICB). The study also tests the moderating role of hotel employees’ psychological capital (PsyCap) on the aforementioned relationships. Data were collected from 213 U.S. hotel frontline employees. The results showed that both challenge and hindrance stress had a negative relationship with ICB. PsyCap was found to moderate both relationships. Implications for hospitality researchers and industry practitioners are discussed along with the limitations and suggested avenues for future research.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
Purpose
The purpose of this paper is to propose and test an integrated model focusing on the drivers and consequences of intellectual capital in the context of the hotel industry.
...Design/methodology/approach
A quantitative study was conducted, including 156 hotels located in Iran. Structural equation modeling examines the validity of constructs and path relationships.
Findings
The results of the PLS-SEM analysis provided three findings as follows: the three dimensions of social capital, namely the structural, relational, and cognitive social capital, had positive effects on knowledge sharing; knowledge sharing had positive effects on three components of intellectual capital (human capital, structural capital and relational capital); and intellectual capital dimensions, which in turn, lead to innovation.
Originality/value
The combination of a developing country context and the significance of social capital, knowledge sharing, intellectual capital and innovation in hotel industry enhance the contextual contribution of the paper.
•Perceived organizational support as an organizational-related predictor had a positive effect on cognitive crafting, but it was not related to task crafting and relational crafting.•Autonomy, a ...task-related antecedent, had a positive effect on task crafting, relational crafting, and cognitive crafting.•Individual employees’ creative self-efficacy had a positive effect on task crafting, relational crafting, and cognitive crafting.•Task crafting did not have a significant effect on job satisfaction whereas relational and cognitive crafting did.
This study aims to assess the effects of different types of predictors—factors related to organizations, tasks, and individuals—on the three facets of job crafting and to evaluate the impact of job crafting on customer-contact employees’ job satisfaction. A paper and pencil survey was conducted targeting customer-contact employees working in five-star hotels located in Seoul, South Korea. A total of 327 responses were collected and analyzed using structural equation modeling. The results indicated that autonomy and creative self-efficacy positively influence each of the three facets of job crafting whereas perceived organizational support only impacts cognitive crafting. Moreover, task crafting is not associated with job satisfaction while the other two facets of job crafting are. The theoretical and managerial implications are discussed further in the study.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
Purpose
Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs ...are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage.
Design/methodology/approach
Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study.
Findings
In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority.
Originality/value
This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.
Purpose – This paper aims to develop and test a conceptual model that investigates the effect of psychological capital on job, career and life satisfaction, mediated by work engagement, drawing from ...the conservation of resources theory and the motivational process of the job demands-resources model. Design/methodology/approach – Based on data gathered from frontline employees in the international five- and four-star chain hotels with a time lag of two weeks in three waves in Romania, the relationships in the conceptual model were gauged through structural equation modeling. Self-efficacy, hope, optimism and resilience were treated as the indicators of psychological capital. Findings – The results suggest that optimism appears to be the best indicator of psychological capital, followed by resilience, self-efficacy and hope. Employees with high psychological capital are engaged in their work at elevated levels. Employees high in psychological capital are more satisfied with their job, career and life. The results reported in this study further suggest that psychological capital boosts work engagement that in turn leads to job, career and life satisfaction. Practical implications – The presence of rigorous selective staffing enables management to select a pool of employees high in psychological capital and work engagement. Inviting applicants to fill out an online questionnaire to identify their knowledge and skills and then using specific experiential exercises or short case studies to understand their tactics for handling service encounters can serve this purpose. Management can utilize the psychological capital questionnaire during and after the selection process. The availability of a resourceful work environment where there are training, empowerment, rewards and career opportunities is likely to stimulate employees’ positive emotions that in turn relate to psychological capital. Originality/value – Very little is known about psychological capital in the hospitality management literature. Therefore, this paper fills in this void by linking psychological capital to employees’ job, career and life satisfaction through work engagement.
Firms'incentives to manufacture biased user reviews impede review usefulness. We examine the differences in reviews for a given hotel between two sites: Expedia. com (only a customer can post a ...review) and TripAdvisor. com (anyone can post). We argue that the net gains from promotional reviewing are highest for independent hotels with single-unit owners and lowest for branded chain hotels with multiunit owners. We demonstrate that the hotel neighbors of hotels with a high incentive to fake have more negative reviews on TripAdvisor relative to Expedia; hotels with a high incentive to fake have more positive reviews on TripAdvisor relative to Expedia.
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BFBNIB, CEKLJ, INZLJ, IZUM, KILJ, NMLJ, NUK, ODKLJ, PILJ, PNG, SAZU, UL, UM, UPUK, ZRSKP
The objective of this study that was conducted with 1077 hotel managers in 11 countries in North and South America, Europe, Asia and the Middle East, was to identify the effects of technological, ...organizational, and environmental (TOE) factors on hotel managers’ intentions to adopt robotic technologies in their hotels. Structural equation modeling (SEM) was utilized to test the study hypotheses. The results indicated that hotel managers’ intention to adopt robotic technologies were positively influenced by their perceived relative advantage, competitive pressure and top management support and negatively influenced by their perceived complexity of the technology. The study results further demonstrated that the impacts of relative advantage, complexity, top management support, and competitive advantage on intention to adopt were moderated by innovativeness. The current study also addressed the theoretical and practical implications to existing knowledge and practice in the hotel industry.
•TOE factors’ impact on hotel managers’ robotic technology adoption were examined.•Relative advantage, competitive pressure, and top mgmt. support had positive impact.•Complexity had a negative impact on intention to adopt robotic technologies.•The moderating impact of innovativeness was significant.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UILJ, UL, UM, UPCLJ, UPUK, ZAGLJ, ZRSKP
30.
Exploring Material-Discursive Practices Orlikowski, Wanda J.; Scott, Susan V.
Journal of management studies,
July 2015, Volume:
52, Issue:
5
Journal Article
Peer reviewed
Open access
Our intent in this commentary is to support the turn to materiality in organizational research, and contribute to it by considering some differences in our approach from that proposed by Hardy and ...Thomas. Drawing on agential realism – which theorizes the entanglement of matter and meaning – we explore the relation between discourse and materiality in terms of the ideas of materialization and performativity as enacted in a study of hotel valuation in the hospitality industry. We offer our comments in the spirit of constructive engagement and hope that our discussion along with others in this Point‐Counterpoint will generate further explorations.
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BFBNIB, FZAB, GIS, IJS, KILJ, NLZOH, NUK, OILJ, SBCE, SBMB, UL, UM, UPUK
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