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EMUNI, FIS, FZAB, GEOZS, GIS, IJS, IMTLJ, KILJ, KISLJ, MFDPS, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, SBMB, SBNM, UKNU, UL, UM, UPUK, VKSCE, ZAGLJ
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A ISO 9001:2000 Certification Model in SMEs Neto e Azevedo, Raimundo Sales; Dias Belchior, Arnaldo; Simão Filho, Marum ...
CLEI electronic journal,
07/2018, Volume:
8, Issue:
1
Journal Article
Peer reviewed
Open access
This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the ...software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.
Este trabajo estudia el impacto que ha tenido la implantación de un sistema de gestión de la calidad, de acuerdo con los requisitos establecidos en la Norma Internacional ISO 9001:2000, en el Archivo ...General de la Universidad Complutense de Madrid. Para ello, se han analizado las opiniones del personal y de los usuarios del archivo antes y después de obtener la certifi cación de dicho sistema de gestión. Los resultados presentados señalan que la certificación no produce ninguna modificación en la percepción que tienen los usuarios del archivo sobre la calidad de los servicios de transferencia y búsqueda documental, así como sobre la calidad de la interacción entre el personal y los usuarios. En contraste, el personal valora muy favorablemente la certificación del archivo obteniéndose mejoras que son significativas en el área de gestión de los procesos de trabajo y, en concreto, en su documentación, coordinación entre procesos, definición de responsabilidades, o medición de su desempeño. Así mismo, y en opinión del personal, son significativas las mejoras que se producen con relación a algunos aspectos del funcionamiento del archivo como son: una mayor participación en el establecimiento de objetivos en su trabajo, una mayor identificación con la organización, y en la apreciación de que la mejora de la calidad del servicio es uno de los objetivos prioritarios que se deben conseguir. Estos resultados pueden servir como referencia para convencer a los directivos de otros servicios de información y de documentación, de las ventajas que tiene la implantación de un sistema de gestión de la calidad y su posterior certificación.
Purpose - The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the implementation of ISO ...9001:2000.Design methodology approach - Data required for this study were collected from 42 ISO 9001:2000-certified organizations of different size and sector type in the Sultanate of Oman. The Kruskal-Wallis test was adopted for testing 12 research hypotheses.Findings - The results show that there is no strong evidence to suggest that the motives for implementation, the process and cost of achieving certification, the perceived benefits, and the shortcomings differ significantly according to organization size or sector type.Practical implications - The main outcome of this study is that the issue of organization size or sector type should not be a factor for an organization in deciding certification. This outcome is of value to organizations that are interested investing in ISO certification.Originality value - Several studies have been carried out investigating aspects relating to the implementation of the ISO 9001:2000 quality management standard in organizations operating in different countries. However, the issue of whether these aspects differ according to organization size or sector type has not been sufficiently and appropriately addressed in the literature. This paper reports on the results of a study investigating these issues.
ISO 9000 has become a favoured system for many organizations embarking on quality improvement. ISO 9001∶2000 is an information-sharing tool that an organization can use to gain the knowledge needed ...to enhance quality and performance. It also provides a ready framework for ordering and structuring an organization's knowledge. Knowledge creation focuses on generating new knowledge, and knowledge can be re-used and new knowledge can be integrated with current knowledge to develop even more valuable knowledge to improve performance. In this paper, we illustrate a knowledge creation model for ISO 9001∶2000. It is a comprehensive framework for researchers to conduct case studies to explore the knowledge management activities in ISO 9001∶2000. In addition, we explore the knowledge creation opportunity within ISO 9001∶2000 and discuss the knowledge created within ISO 9001∶2000. This architecture offers an initial model for organizations that want to facilitate their knowledge flows in ISO 9001∶2000 and further proceed with their knowledge management systems in ISO 9001∶2000 in practical applications.
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BFBNIB, IZUM, KILJ, NUK, PILJ, SAZU, UL, UM, UPUK
In the past years, both industrial and research communities in Software Engineering have shown special interest in Software Process Improvement—SPI. This is evidenced by the growing number of ...publications on the topic. The literature offers numerous quality frameworks for addressing SPI practices, which may be classified into two groups: ones that describe “what” should be done (ISO 9001, CMMI) and ones that describe “how” it should be done (Six Sigma, Goal Question Metrics-GQM). When organizations decide to adopt improvement initiatives, many models may be implied, each leveraging the best practices provided, in the quest to address the improvement challenges as well as possible. This may at the same time, however, generate confusion and overlapping activities, as well as extra effort and cost. That, in turn, risks generating a series of inefficiencies and redundancies that end up leading to losses rather than to effective process improvement. Consequently, it is important to move toward a harmonization of quality frameworks, aiming to identify intersections and overlapping parts, as well as to create a multi-model improvement solution. Our aim in this work is twofold: first of all, we propose a theoretical harmonization process that supports organizations interested in introducing quality management and software development practices or concerned about improving those they already have. This is done with specific reference to CMMI-DEV and ISO 9001 models in the direction “ISO to CMMI-DEV”, showing how GQM is used to define operational goals that address ISO 9001 statements, reusable in CMMI appraisals. Secondly, we apply the theoretical comparison process to a real case, i.e., a Small Enterprise certified ISO 9001.
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CEKLJ, EMUNI, FIS, FZAB, GEOZS, GIS, IJS, IMTLJ, KILJ, KISLJ, MFDPS, NLZOH, NUK, OILJ, PNG, SAZU, SBCE, SBJE, SBMB, SBNM, UKNU, UL, UM, UPUK, VKSCE, ZAGLJ
This paper describes the introduction of a total quality management system in a radiological practice. Certification was based on DIN EN ISO 9001:2000. The implementation of the quality management ...system had to overcome a number of barriers, for instance, legal obligations of a partnership association, leadership problems, and the fear to loose all hindered implementation. The knowledge of these barriers induces a faster and cheaper implementation of a quality management system in a radiological practice as a foundation of improved quality and competitiveness.
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GEOZS, IJS, IMTLJ, KILJ, KISLJ, NUK, OILJ, PNG, SAZU, SBCE, SBJE, UL, UM, UPCLJ, UPUK
This study explores the critical factors of ISO 9001:2000 and investigates the effect of ISO certification on organizational performance, as perceived by the management. In order to gain more insight ...into the investigation, the study also analyses the relationship between the firm attributes and the critical factors, as well as the relationship between firm attributes and the indicators of organizational performance.
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Muchas empresas manufactureras implementan sistemas de gestión de la calidad ISO 9001:2000 forzadas por las exigencias del mercado o por no quedarse atrás con respecto a la competencia; pero una vez ...realizado el proceso de implantación del sistema, surge el interrogante si efectivamente se ha generado o no beneficio y en que indicadores de la organización. Este trabajo consiste en el desarrollo de una metodología multicriterio (sustentada en el Análisis Jerárquico de Procesos - AHP)) para medir realmente el logro o no de beneficios asociados al sistema de gestión de la calidad y su aplicación en un grupo de empresas manufactureras ubicadas en el Valle del Cauca - Colombia definiéndose el nivel de beneficio alcanzado por ellas. La metodología es replicable en cualquier tipo de organización, y busca direccionar esfuerzos y ayudar en la toma de decisiones empresariales respecto a la implementación o no de un sistema de gestión de la calidad.
The latest ISO 9000:2000 family of standards was expected to advance quality management further than the previous (1994) version of the series and to form a new basis for continual improvement and ...business excellence. However, although the expectations of the revised standard were very high, there is not enough evidence yet to support its actual success. The aim of this study is to investigate the effects of quality management in accordance with the global ISO 9000:2000 standards. More specifically, the paper investigates whether certified organisations have really witnessed the expected benefits of the revised series of standards, as well as the overall benefits and problems encountered in the implementation of the process-oriented ISO 9001:2000 standard. The study is based on Greek SMEs which were initially certified to the previous ISO 9000:1994 standards and adapted their systems to the revised ISO 9001:2000 standard. Major conclusions indicate continuous improvement and customer orientation as the main improvement areas. Higher management involvement in quality efforts and continuous process improvement are the most obvious and valued benefits from certification, while managers did not witness any special difficulties in the standard's implementation process.
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