Ugotavljanje kakovosti storitev v splošnih knjižnicah

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Ugotavljanje kakovosti storitev v splošnih knjižnicah

Podbrežnik, Igor ; Bojnec, Štefan

Raziskava obravnava teoretične in praktične pristope k problematiki načrtovanja in ugotavljanja uspešnosti delovanja splošnih knjižnic in poudarja pomen sistematičnega ugotavljanja zadovoljstva ... uporabnikov s kakovostjo knjižničnih storitev. Rezultati raziskave, izvedena je bila z merilnim instrumentom SERVQUAL, kažejo, da različne skupine uporabnikov različno ocenjujejo posamezne dejavnike kakovosti in da splošne knjižnice ne dosegajo pričakovanj vseh svojih uporabnikov, če se pri večini dejavnikov kakovosti kažejo razlike med ocenami pričakovanj in zaznavanj. Rezultati faktorske analize potrjujejo, da večje število dejavnikov kakovosti pojasnjujejo trije skupni faktorji, ki vplivajo na zadovoljstvo uporabnikov splošnih knjižnic. Ugotovljena je tudi močna povezanost zadovoljstva uporabnikov z njihovo oceno celovite kakovosti storitev in zvestobe.

Type of material - scientific monograph ; adult, serious

Publication and manufacture - Ljubljana : Zveza bibliotekarskih društev Slovenije ; Grosuplje : Združenje splošnih knjižnic ; Koper : Fakulteta za management, 2015

Language - slovenian

ISBN - 978-961-6683-29-6

COBISS.SI-ID - 280347392

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Author
Podbrežnik, Igor | Bojnec, Štefan

Other authors
Kovač, Miha, 1960- | Hozjan, Dejan

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Knjižnica Mozirje	available - outside loan, loan period: 1 months
Knjižnica Mozirje, paketnik	available - outside loan, loan period: 1 months

Call number – location, accession no. ...	Copy status
Skladišče od 02 PODBREŽNIK,I.: Ugotavljanje... IN: 0105412	available - outside loan, loan period: 1 months

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Podbrežnik, Igor
Bojnec, Štefan	05677
Kovač, Miha, 1960-	21645
Hozjan, Dejan	22410

Source: Personal bibliographies and: SICRIS

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