Regional and Study Library, Murska Sobota (SIKMS)
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Kako do izboljšanja kakovosti gostinske storitve [Elektronski vir] : priročnikRaspor, Andrej, 1965-Gostje želijo in pričakujejo kakovostno storitev. Lastniki pričakujejo visoke prihodke. Tudi cilj zaposlenih in njihovih zastopnikov v sindikatih so višji prihodki iz plač. Vprašanje, ki se nam zato ... zastavlja je, ali delodajalci kot zakoniti zastopniki lastnikov razpolagajo z vzvodi, s katerimi bi lahko zadostili izpolnitev pričakovanj vseh treh strani (gostov, lastnikov in zaposlenih). Menimo, da je mogoče izpolniti pričakovanja. Iz analize dobrih praks namreč izhaja, da morajo delodajalci skupaj z zaposlenimi ustrezno zadovoljiti gosta. Gost, ki bo zadovoljen, se bo ponovno vračal in na ta način pripomogel k dolgoročnemu obstoju podjetja. Poleg tega morajo delodajalci skrbeti za stalno uvajanje nove ponudbe. Za delodajalce je zato izredno pomembno, da znajo usposobiti zaposlene za izvajanje kakovostne storitve.Type of material - scientific monograph ; adult, seriousEdition - 1. elektronska izd.Publication and manufacture - Murska Sobota : BoMa, 2021Language - slovenianISBN - 978-961-95413-1-9COBISS.SI-ID - 66866435
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https://www.biblos.si/isbn/9789619541319dostopno v sistemu Biblos lib
Digitalna knjižnica Slovenije - dLib.si
Author
Raspor, Andrej, 1965-
Topics
Gostinstvo |
Poslovanje |
Kakovost |
Priročniki |
Gostinstvo |
Storitve |
Kakovost |
Priročniki |
organizacija poslovanja |
kadri |
kvaliteta |
poslovna uspešnost |
napitnine |
nagrajevanje |
elektronske knjige
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| Year | Impact factor | Edition | Category | Classification | ||||
|---|---|---|---|---|---|---|---|---|
| JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP | |
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DRS, in which the journal is indexed
| Database name | Field | Year |
|---|
| Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
|---|---|
| Raspor, Andrej, 1965- | 35741 |
Source: Personal bibliographies
and: SICRIS
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