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Sistem kakovosti na Zdravstvenem inšpektoratu RS (analiza modela ISO 9001 in primerjava s CAF) : magistrsko deloMesarič, LjubomirkaMagistrska naloga obravnava kakovost na Zdravstvenem inšpektoratu Republike Slovenije (ZIRS). Kakovost, učinkovitost, uspešnost in odličnost, ki so bile prvotno v domeni zasebnega sektorja, že nekaj ... desetletij neustavljivo pronicajo v javno upravo in s tem tudi v državno upravo. ZIRS ima že od leta 2007 vpeljan sistem kakovosti po zahtevah standarda ISO 9001, oziroma od leta 2015 SIST ISO 9001:2015. Sistem je vsako leto potrjen in certificiran s strani certifikacijske hiše. Trend v državni upravi je uporaba modela kakovosti CAF, ki je bil razvit za javni sektor in mu od predstavitve leta 2000, sledi že več tisoč uporabnikov. V magistrskem delu smo se spraševali ali naj Zdravstveni inšpektorat sledi trendu ter opusti sistem ISO in prevzame model CAF. Ugotovili smo, da obstoječega sistema nebi bilo smiselno opuščati, saj je zelo dobro zastavljen. Potrebuje pa obstoječi sistem posodobitev, optimizacijo in dopolnitev z vidika zahtev delovanja javne uprave. Model CAF bi dobro zapolnil vrzeli ter omogočil boljšo vključenost zaposlenih, lažjo primerljivost z drugimi organi državne uprave in popeljal ZIRS na pot v odličnost. Naloga je predvsem v pomoč vodstvu pri odločitvah o nadaljnjih korakih v zvezi s kakovostjo na ZIRS.Type of material - master's thesis ; adult, seriousPublication and manufacture - Kranj : [L. Mesarič], 2020Language - slovenianCOBISS.SI-ID - 67274499
Author
Mesarič, Ljubomirka
Other authors
Dujić, Slobodan
Topics
ZIRS |
ISO 9001:20015 |
CAF |
kakovost |
zadovoljstvo zaposlenih
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Mesarič, Ljubomirka | |
Dujić, Slobodan | 28727 |
Source: Personal bibliographies
and: SICRIS
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