Reševanje reklamacij z uporabo metode 8D : diplomska naloga visokošolskega strokovnega študija

(UL)

Reševanje reklamacij z uporabo metode 8D : diplomska naloga visokošolskega strokovnega študija

Drobnič, Uroš

V diplomskem delu je predstavljena metoda 8D za reševanje problemov in reklamacij. Poudarjeni so nasveti pri uvedbi metode 8D. Za boljše razumevanje praktičnega dela je predstavljena še družina ... črpalk GHN 40-80 in na koncu opisan potek reševanja konkretne reklamacije. Končna rešitev se je oblikovala po treh krogih uporabe metode. Pri opisu reševanja metode je jasen napredek tima 8D iz kroga v krog. V prvem krogu tim ne najde pravih napak in pri reševanju pade v večino pasti metode 8D. V drugem krogu tim oblikuje prave zaključke, tako da se začne izvajanje korektivnih akcij. S tem tim 8D pridobi nove podatke, na podlagi katerih se sproži tretji krog. Rezultat tretjega kroga so natančni korektivni ukrepi, ki so imeli takojšnji učinek.

Type of material - undergraduate thesis ; adult, serious

Publication and manufacture - Ljubljana : [U. Drobnič], 2012

Language - slovenian

COBISS.SI-ID - 12518427

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Library	Call number – location, accession no. ...	Copy status
Faculty of Mechanical Engineering, Lj.	S 3064 IN: 30003064	available - reading room

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Drobnič, Uroš
Soković, Mirko	09001

Source: Personal bibliographies and: SICRIS

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