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How to measure customer satisfactionHill, Nigel, 1952- ; Brierley, John, ekonomist ; MacDougall, RobType of material - handbookPublication and manufacture - Aldershot (UK) ; Brookfield (Ver.) : Gower, cop. 1999Language - englishISBN - 0-566-08193-8COBISS.SI-ID - 1673285
Author
Hill, Nigel, 1952- |
Brierley, John, ekonomist |
MacDougall, Rob
Topics
Consumer satisfaction |
Evaluation |
Satisfaction |
Potrošniki |
Motivacija |
Priročniki |
Potrošniki |
Zadovoljevanje |
Merjenje učinkovitosti |
Lojalnost |
Vprašalniki |
Priročniki |
Potrošniki |
Razporeditev |
Meritve |
Predstavitve |
Povratna informacija |
Priročniki |
Kvaliteta |
Storitve |
Priročniki |
Potrošniki |
Vedenje |
Merjenje učinkovitosti |
Zanesljivost |
Priročniki |
Vzročni modeli |
Potrošniški interesi |
Analiza podatkov |
Kompleksna analiza |
Priročniki |
potrošnik |
raziskave |
planiranje projektov |
vzorčenje |
maksimizacija |
opcije |
analiza |
psihologija potrošnika |
mišljenje |
vrednost |
storitve |
kvaliteta |
zagotavljanje kvalitete |
benchmarking |
ocenjevanje |
evalvacija
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Library | Call number – location, accession no. ... | Copy status |
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Faculty of Economics and Business, Maribor | 658.89 HILL N. How a | available - outside loan, loan period: 30 days |
Faculty of Economics and Business, Maribor | 658.89 HILL N. How | available - outside loan, loan period: 30 days |
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Hill, Nigel, 1952- | ![]() |
Brierley, John, ekonomist | ![]() |
MacDougall, Rob | ![]() |
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