How to measure customer satisfaction

(UM)

How to measure customer satisfaction

Hill, Nigel, 1952- ; Brierley, John, ekonomist ; MacDougall, Rob

Type of material - handbook

Publication and manufacture - Aldershot (UK) ; Brookfield (Ver.) : Gower, cop. 1999

Language - english

ISBN - 0-566-08193-8

COBISS.SI-ID - 1673285

Link(s):
http://www.gowerpub.com
Digital Library of the University of Maribor – DLUM

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Hill, Nigel, 1952- | Brierley, John, ekonomist | MacDougall, Rob

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Library	Call number – location, accession no. ...	Copy status
Faculty of Economics and Business, Maribor	658.89 HILL N. How a	available - outside loan, loan period: 30 days
Faculty of Economics and Business, Maribor	658.89 HILL N. How	available - outside loan, loan period: 30 days

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Hill, Nigel, 1952-
Brierley, John, ekonomist
MacDougall, Rob

Source: Personal bibliographies and: SICRIS

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