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Ugotavljanje kakovosti storitev v splošnih knjižnicahPodbrežnik, Igor ; Bojnec, ŠtefanRaziskava obravnava teoretične in praktične pristope k problematiki načrtovanja in ugotavljanja uspešnosti delovanja splošnih knjižnic in poudarja pomen sistematičnega ugotavljanja zadovoljstva ... uporabnikov s kakovostjo knjižničnih storitev. Rezultati raziskave, izvedena je bila z merilnim instrumentom SERVQUAL, kažejo, da različne skupine uporabnikov različno ocenjujejo posamezne dejavnike kakovosti in da splošne knjižnice ne dosegajo pričakovanj vseh svojih uporabnikov, če se pri večini dejavnikov kakovosti kažejo razlike med ocenami pričakovanj in zaznavanj. Rezultati faktorske analize potrjujejo, da večje število dejavnikov kakovosti pojasnjujejo trije skupni faktorji, ki vplivajo na zadovoljstvo uporabnikov splošnih knjižnic. Ugotovljena je tudi močna povezanost zadovoljstva uporabnikov z njihovo oceno celovite kakovosti storitev in zvestobe.Type of material - scientific monograph ; adult, seriousPublication and manufacture - Ljubljana : Zveza bibliotekarskih društev Slovenije ; Grosuplje : Združenje splošnih knjižnic ; Koper : Fakulteta za management, 2015Language - slovenianISBN - 978-961-6683-29-6COBISS.SI-ID - 280347392
Author
Podbrežnik, Igor |
Bojnec, Štefan
Other authors
Kovač, Miha, 1960- |
Hozjan, Dejan
Topics
Splošne knjižnice |
Knjižnične storitve |
Slovenija |
Splošne knjižnice |
Kakovost |
Slovenija |
kakovost knjižničnih storitev |
SERVQUAL |
zadovoljstvo uporabnikov |
raziskave
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Library | Call number – location, accession no. ... | Copy status |
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Faculty of Energy Technology, Krško | Krško uč 02 PODBREŽNIK I. Ugotavljanje IN: 020150080 |
available - outside loan, loan period: 1 months |
University of Maribor Library | Bibliotekarska zbirka 027.3 256155 a |
available - outside loan, loan period: 1 months |
University of Maribor Library | Bibliotekarska zbirka 027.3 256155 |
available - outside loan, loan period: 14 days |
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Podbrežnik, Igor | ![]() |
Bojnec, Štefan | 05677 |
Kovač, Miha, 1960- | 21645 |
Hozjan, Dejan | 22410 |
Source: Personal bibliographies
and: SICRIS
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