-
How to measure customer satisfactionHill, Nigel ; Brierley, John ; MacDougall, RobType of material - handbookPublication and manufacture - Aldershot (UK) ; Brookfield (Ver.) : Gower, cop. 1999Language - englishISBN - 0-566-08193-8COBISS.SI-ID - 1673285
Author
Hill, Nigel |
Brierley, John |
MacDougall, Rob
Topics
Consumer satisfaction |
Evaluation |
Satisfaction |
Potrošniki |
Motivacija |
Priročniki |
Potrošniki |
Zadovoljevanje |
Merjenje učinkovitosti |
Lojalnost |
Vprašalniki |
Priročniki |
Potrošniki |
Razporeditev |
Meritve |
Predstavitve |
Povratna informacija |
Priročniki |
Kvaliteta |
Storitve |
Priročniki |
Potrošniki |
Vedenje |
Merjenje učinkovitosti |
Zanesljivost |
Priročniki |
Vzročni modeli |
Potrošniški interesi |
Analiza podatkov |
Kompleksna analiza |
Priročniki |
potrošnik |
raziskave |
planiranje projektov |
vzorčenje |
maksimizacija |
opcije |
analiza |
psihologija potrošnika |
mišljenje |
vrednost |
storitve |
kvaliteta |
zagotavljanje kvalitete |
benchmarking |
ocenjevanje |
evalvacija
Reserve material at the desired pickup location.
Pickup location |
Material status | Reservation |
---|---|---|
Univerzitetna knjižnica |
available - outside loan, loan period: 21 days
|
Call number – location, accession no. ... |
Copy status |
---|---|
Univerzitetna knjižnica 658.8 HILL, N. How IN: 01000005939 Univerzitetna knjižnica 658.8 HILL, N. How IN: 01000005939 |
available - outside loan, loan period: 21 days
|
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|
Select pickup location:
Material pickup by post
Notification
Subject headings in COBISS General List of Subject Headings
Select pickup location
Pickup location | Material status | Reservation |
---|
Please wait a moment.