E-resources
Peer reviewed
Open access
-
Self-presentation of the Veterinarian: Does it Affect Clients' Perception in Bosnia and Herzegovina?Ismar Lutvikadic; Nermina Spahija; Amila Šunje-Rizvan; Selma Filipović; Muamer Obhođaš; Alan Maksimović
Journal of advanced veterinary research, 10/2023, Volume: 13, Issue: 8Journal Article
Parallel with professional skills, verbal and non-verbal communication should be mastered by veterinarians in order to improve the quality of the “veterinarian-owner-patient” relationship. Non-verbal communication implies facial expressions and attitude, but professional’s attire can be an influencing factor as well. The effect that veterinarian self-presentation has on clients’ perceptions of veterinarians was not investigated previously in Bosnia and Herzegovina (B&H). Therefore, the aim of this study was to examine the perception of animal owners from B&H regarding veterinarians’ verbal and nonverbal communication skills, presentation on social media and professional attire. The questionnaire was compiled in Google form and consisted of an introduction and 13 questions followed by an explanation. A total of 648 clients participated in the survey between February and April 2023. Obtained data were processed in Microsoft Excel using descriptive statistics. Results of our survey indicate that veterinarians’ attire, along with verbal communication, plays a significant role in gaining trust and comfort from animal owners in B&H. Given that it is currently not present, we recommend inclusion of verbal and non-verbal communication skills as a mandatory subject or module in the undergraduate study curriculum of veterinary medicine in B&H.
![loading ... loading ...](themes/default/img/ajax-loading.gif)
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
If the library membership card is not in the list,
add a new one.
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|
Source: Personal bibliographies
and: SICRIS
The material is available in full text. If you wish to order the material anyway, click the Continue button.