E-resources
-
Reiter, Rosina Márquez
Mediated Business Interactions, 07/2011Book Chapter
In this chapter, I examine the sequences found in the closings of the inbound and outbound calls. I draw on Button’s (1987) taxonomy of the English archetype closing, given that these calls were procedurally closed in much the same way. The analysis demonstrates that the participants engage in very similar activities to those observed in the closings of other languages, in particular those of English. The data do not show any differences in the ways in which inbound and outbound call closings were achieved whether the main goal of the calls was to complain about the service, make a service
