This article presents the findings of an empirical study exploring a set of system characteristics that influence users’ acceptance of electronic recordkeeping systems. Thirty-four semi-structured interviews were conducted with general users (i.e., non-specialists in information and records management), from which 10 system characteristics were identified, for example, sharing, integrated, and complete. In addition, this study has identified three moderating factors (i.e., gender, organizational context, and occupational difference) that influence the strength of the relationship between the set of system characteristics and users’ perceptions of electronic recordkeeping systems. Based on the results of this study and the Technology Acceptance Model, this article proposes a research model describing how the set of system characteristics and the moderating factors influence users’ perceptions of electronic recordkeeping systems. Given that records management work is no longer purely the responsibility of information and records management specialists but rather is increasingly part of every employee’s duties, it is vital to gain an understanding of the external variables that have an impact on users’ perceptions of electronic recordkeeping systems and that may enhance users’ intention to use these systems.