Akademska digitalna zbirka SLovenije - logo
E-resources
Peer reviewed Open access
  • Digital Sensory Marketing: ...
    Petit, Olivia; Velasco, Carlos; Spence, Charles

    Journal of interactive marketing, 02/2019, Volume: 45
    Journal Article

    People are increasingly purchasing (e.g., food, clothes) and consuming (e.g., movies, courses) online where, traditionally, the sensory interaction has mostly been limited to visual, and to a lesser extent, auditory inputs. However, other sensory interfaces (e.g., including touch screens, together with a range of virtual, and augmented solutions) are increasingly being made available to people to interact online. Moreover, recent progress in the field of human–computer interaction means that online environments will likely engage more of the senses and become more connected with offline environments in the coming years. This expansion will likely coincide with an increasing engagement with the consumer's more emotional senses, namely touch/haptics, and possibly even olfaction. Forward-thinking marketers and researchers will therefore need to appropriate the latest tools/technologies in order to deliver richer online experiences for tomorrow's consumers. This review is designed to help the interested reader better understand what sensory marketing in a digital context can offer, thus hopefully opening the way for further research and development in the area. •How to compensate the lack of sensory inputs in the online environment.•Product evaluation and consumer experience through sensory-enabling technologies.•Physical contact with products and between consumers in online environments.•Possibilities concerning the multisensory online environment for the near future.•Research perspectives on the “sensorialization” of online environments.