The expansion of COVID-19 has put Essential Workers in a difficult position. This is because recent public service reforms have excessively led to a reduction in staff, the outsourcing of implementing departments and casualization of staff. One of the reasons behind the excessive reforms is the difficulty in evaluating the work performance of street-level bureaucracies working on the front lines of public services. Because of this difficulty, the reform sought to “take them out”. However, the Corona disaster revealed that the recent reforms turned out to be the cause of the problems that hindered the proper implementation of public services and had a negative impact on the residents who were the recipients of the services. In the post-Corona era, it is important to focus on the “workers” who are responsible for public services and to try to improve public services not only from the perspective of policy but also from the perspective of management, such as institutions and resources. We need to approach the work performance of street-level bureaucracies, who are the nexus of policy and management, from the perspective of administrative management, including personnel evaluation, and have a broad discussion about management and ensuring accountability and build a system for meta-evaluation.