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  • Developing an integrated model of indicators for monitoring and evaluating the effectiveness of e-government policies [Elektronski vir]
    Stanimirović, Dalibor ; Vintar, Mirko
    E-government has been one of the most significant development areas for public sector modernization in the last decade. However, several studies have pointed out that enormous investments have failed ... to achieve the expected results. User acceptance of e-government services is far below government anticipations, the expected effects in terms of reducing costs and increasing the effectiveness of public administration are missing, while the organizational changes estimated to bring greater efficiency and reduce administrative barriers are still in their early stages. All these facts suggest that evaluation of e-government policies and related decision-making should be based on measurable and verifiable indicators of their short and long-term effects. Paper presents an analysis of more than 50 methodologies for evaluation of e-government policies, identifies characteristic evaluation levels and conceptualizes an integrated model of indicators for monitoring and evaluating the effectiveness of e-government policies. Analysis offers an insight into the current evaluation practice, enables detection of its deficiencies and provides a significant contribution to the development of indicator models, which could provide applicable support to government decision makers and facilitate more qualified and quantified preparation, implementation and evaluation of e-government policies.
    Vir: Public administration East and West [Elektronski vir] : twenty years of development
    Vrsta gradiva - prispevek na konferenci ; neleposlovje za odrasle
    Leto - 2012
    Jezik - angleški
    COBISS.SI-ID - 3945902

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