ISO 9001: 2015 adoption: a multi-country empirical research da Fonseca, Luis Miguel Ciravegna Martins; Domingues, José Pedro; Machado, Pilar Baylina ...
Journal of industrial engineering and management,
01/2019, Letnik:
12, Številka:
1
Journal Article
Odprti dostop
Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 ...for organizations in various sector, countries and spanning a range of sizes. Design/methodology/approach: Based on literature review and inputs from experts in management systems certification, a quantitative survey was launched in Portugal, Romania, Switzerland, and Turkey in April 2018, addressed at quality and organizational managers and CEOs from ISO 9001:2015-certified organizations by certification bodies partners of the leading International Quality Network (IQNet). The answers were collected anonymously through an automated online database, until the end of April 2018. The overall response rate was 3.1%, encompassing 222 organizations already certified according to ISO 9001:2015. Findings: The surveyed organizations reported significant benefits from ISO 9001:2015 implementation. Only 3.9% of the respondents considered the 3-year transition period (from September 15, 2015, to September 15, 2018) as too short. The respondents' organizations attended ISO 9001:2015 training and seminars, and collected information from websites, newsletters, books and interpretation guides and directly from certification bodies. Some (29.8%) relied on their own internal resources for the transition processes, while external consultants supported 22.7%. The respondents considered the adoption of risk-based thinking the major difficulty to be overcome, but simultaneously as the major benefit to be realized. The alignment with other management systems, the increased top management commitment, the identification of risks and opportunities and the knowledge management were also reported as significant benefits. The initial timing when organizations started working on the transition process and the activities carried out seem to differ between countries, while the adjustments performed to the existing management systems seem to differ by sector and size of the organization. The benefits attained by the organizations vary according to the perception regarding the information resources made available and organizations should be aware of the advantages of early planning. The organizations that rated the benefits of ISO 9001:2015 adoption higher considered the information resources as adequate and started working with ISO 9001:2015 at an earlier stage, while those that rated the benefits lower stated that the information resources were made available too late. The organizations that successfully managed the ISO 9001:2015 transition/certification process were the ones that attended ISO 9001:2015 training courses and seminars and got useful information from their certification body. This research highlights the relevance of the geographical context, of the organization size and the sector for successful adoption of ISO 9001:2015. The identification and promotion of resources that led to the highest benefits are worth pursuing. The replication of this study can add a time perspective and the assessment if these perceptions are expected to materialize into tangible results such as cost benefits and higher customer satisfaction. Research limitations/implications: Due to the novelty of ISO 9001:2015, these results should be subjected to additional validation and longitudinal analyses. Although measures have been taken to minimize possible bias errors from both non-respondents', and respondents' subjectivity, these limitations of the survey methodology should be acknowledged. Practical implications: The findings of this research provide standardization and certification bodies and quality management systems practitioners with leading practices in the implementation of ISO 9001:2015 and guidance for an efficient and effective transition/adoption. Originality/value: This investigation contributes to the ISO 9001:2015 body of knowledge by mapping the transition/certification processes with a multi-country perspective. The results empirically validate the potential value of transitioning or adopting ISO 9001:2015 and give insights on the implementation methodologies, leading practices to follow, difficulties to overcome and benefits to realize, to maximize the success of ISO 9001:2015 adoption.
Cet article propose une lecture axée sur la prégnance du vin et du monde rural et viticole dans deux romans de l’historien, journaliste et écrivain français contemporain, Jean-Charles Chapuzet : ...Verticale (2009) et À l’aveugle (2013). En effet, ces deux récits procurent respectivement une approche de la fiction que l’on pourrait désigner de « œnotouristique », ainsi qu’un polar qui enquête cavistes et vignerons. Ce faisant, ces deux textes – qui appellent, entre autres, une lecture écocritique – plantent un décor, et invoquent un imaginaire, qui exaltent le vin comme élément mythique et fusionnel du terroir.
Abstract
Due to the dynamic and inter-connected internal and external environments of the present digital age, organizations are faced with increased challenges to achieve enduring success. After ...reviewing the major management theories with an organizational focus, and the changes brought with the new ISO 9001:2015 Quality Management Systems International Standard Edition, the hypotheses that to succeed in the digital age organizations must monitor the organizational context, identify risks and opportunities, and manage change effectively, are presented. A worldwide survey was carried out among IRCA registered auditors concerning ISO 9001:2015 certified organizations, and by using a quantitative methodology (sample normality was confirmed through Kolmogorov-Smirnov test and the hypothesis were tested by using Pearson correlation coefficient). The results of this research highlight the need to properly monitor the organizational (internal and external) context and identify the key issues that affect the organizations ability to deliver quality products and satisfy their customers and key stakeholders, and to plan, design, implement and control change in an effective and timely manner. These results support the notion that organizations should adopt appropriate organizational models for the present digital age, with emphasis on knowledge management and horizontal customer perspectives, willing to scan the environment, identify risk and opportunities and take timely and suitable actions.
This paper presents a procedure for the application of an index-based vulnerability assessment method to the seismic risk assessment of 292,978 reinforced concrete and 152,916 unreinforced masonry ...buildings in the Lisbon Metropolitan Area (LMA). A singular innovation of this proposed methodology is that it is tailored to be fed with data from the 2011 national population and housing Census. The vulnerability results are then combined with the seismic hazard component into a GIS tool used to map seismic risk across the LMA. The spatial representation of these results highlights the areas of different levels of vulnerability and risk.
This article analyses recent social, cultural and political developments in Latin America, with special reference to the `modernity/coloniality' project, as well as offering an alternative ...sociological interpretation of the contemporary subcontinent. It analyses in particular Walter Mignolo's work as the main expression of that `post/decolonial' project, a general interpretive effort that reflects actual social changes but offers misguided theoretical and political perspectives. The article then proposes a discussion of modernity as a global civilization which is now unfolding its third phase, characterized by greater complexity and pluralism. In addition it argues that modernity should be seen as a two-pronged phenomenon, featuring not only domination but also emancipation. Against the reification of modernity, the article suggests that we see it as woven by multiple and contingent modernizing moves.
Voyage À l’Étranger chez soi Almeida, José Domingues de
Carnets revue electronique d'etudes Françaises,
05/2020
Journal Article
Recenzirano
Odprti dostop
Cette étude aborde la perspective simultanément lucide et critique avec laquelle l’écrivain marocain vivant aux Pays-Bas, Fouad Laroui, voit son pays natal à partir de l’Europe. En fait, les ...nouvelles et la fiction narrative de cet écrivain francophone ont le mérite de jeter un regard apaisé et apaisant sur nos différences culturelles binaires, qu’elles subsument par une stratégie narrative qui convoque aussi bien l’humour que la réflexion profonde, ou encore une pratique de, et un appel à la tolérance. Ce faisant, elles traduisent un voyage à / dans l’étranger à partir de la réalité maghrébine et vice versa, ce que nous tâcherons d’illustrer à partir d’une lecture critique et thématique de Une année chez les Français et de L’Oued et le consul et autres nouvelles.
EPUB and EPDF available Open Access under CC-BY-NC-ND licence. Bringing together leading authors in the sociology and social movement fields from all continents, this unique book explores both the ...global echoes of the pandemic and the different local and national responses adopted by different actors. The authors reveal how the pandemic exacerbates inequalities across the world whilst opening up new solidarities and hopes for a better future.
Este artigo articula uma alternativa, baseada na teoria da subjetividade coletiva, a algumas das mais correntes perspectivas conceituais que tratam de sistemas sociais específicos nas formações ...sociais altamente diferenciadas e complexas da modernidade. Em lugar dos conceitos de “campo” ou “esferas”, mas em parte reconhecendo sua pertinência, o artigo propõe a concepção de subjetividades coletivas como províncias prático-hermenêuticas que atravessam o conjunto da vida social. Para demonstrar a efetividade da conceituação e elaborá-la em detalhe, o texto debruça-se sobre a dimensão política da modernidade, destacando-se o sistema político (tanto estatal como societal) e o Estado de modo geral, com breve incursão pelas províncias da “cultura” e da arte.
A decline in species number often occurs after forest fragmentation and habitat loss, which usually results in the loss of ecological functions and a reduction in functional diversity in the forest ...fragments. However, it is uncertain whether these lost ecological functions are consistently maintained throughout continuous forests, and so the importance of these functions in continuous forests remains unknown. Point counts were used to assess both the taxonomic and functional diversity of specialist and generalist birds from sampling in a continuous primary forest compared with forest fragments in order to investigate the responses of these groups to forest fragmentation. We also measured alpha and beta diversity. The responses of specialists and generalists were similar when we assessed all bird species but were different when only passerines were considered. When examining passerines we found lower total taxonomic beta diversity for specialists than for generalists in the continuous forest, while taxonomic beta diversity was higher in the fragmented forest and similar between bird groups. However, total functional beta‐diversity values indicated clearly higher trait regularity in continuous forest for specialists and higher trait regularity in fragments for generalists. Specialists showed significantly higher functional alpha diversity in comparison with generalists in the continuous forest, while both groups showed similar values in fragments. In passerines, species richness and alpha functional diversity of both specialist and generalist were explained by forest connectivity; but, only fragment size explained those parameters for specialist passerines. We suggest that considering subsets of the community with high similarity among species, as passerines, provides a better tool for understanding responses to forest fragmentation. Due to the regularity of specialists in continuous forest, their lost could highly affect functionality in forest fragments.
Specialist birds had lower functional beta diversity in continuous forest than generalist birds. Generalist birds had lower functional beta diversity in forest fragments than specialist birds. Specialists were positively associated with more parameters of fragmentation than generalists.
This article tries to understand the manifold impact the coronavirus crisis has had on social life. Beck’s ‘risk society’ is discussed, especially in the pandemic’s transition from a risk to a ...concrete threat. Moreover, the article shows that the World Health Organization was already framing its discourse in connection with risk, though the nation-state model that dominates global politics prevented it from taking more decisive action, not because nation-states are weak, but because they simply did not ascribe importance to looming pandemics. This is bound to change: politically-steered and policy-oriented state capabilities – taxation, managing, moulding, surveillance, coercion, materialization, along with a legal meta-capability, which never waned, return to the forefront. At least partly in the West and Latin America the security of populations has taken centre-stage. Keynesianism and some sort of state welfarism are making a comeback. Changes in ‘global health governance’ are happening, too. While the precise direction of change is unclear, the article presents some future possibilities.
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