Uvod: Namen raziskave je bil proučiti pojavnost verbalnega in drugih oblik posrednega nasilja na vzorcu zaposlenih v zdravstveni negi v urgentni dejavnosti, in sicer identificirati pogostost ...doživljanja, oblike nasilja, najpogostejše povzročitelje nasilja, zaznane vzroke ter demografske spremenljivke zaposlenih, ki nasilje na delovnem mestu zaznavajo pogosteje. Metode: Raziskava je bila opravljena na nenaključnem vzorcu zaposlenih v zdravstveni negi v urgentnih ambulantah primarne in sekundarne ravni zdravstvenega varstva (n = 62) v severnoprimorski regiji. Uporabljen je bil strukturirani vprašalnik, ki je vključeval 18 vprašanj. Podatki so bili obdelani s frekvencami, strukturnimi deleži in testom χ2. Rezultati: Dve tretjini udeležencev (46 izborov oz. 74,2 %) je že doživelo verbalno ali druge oblike posrednega nasilja na delovnem mestu, predvsem v obliki aktivnega neposrednega verbalnega nasilja s strani svojcev in pacientov. Najpogosteje zaznani razlogi nasilja so neustrezni, prenapolnjeni čakalni prostori (36 izborov). Tovrstno nasilje pogosteje zaznavajo zaposleni z daljšo delovno dobo (χ2 = 9,841, p = 0,003) ter starejši delavci (χ2 = 4,891, p = 0,041). Stopnja verbalnega in posrednega nasilja se je po oceni udeležencev z leti zmerno do opazno povečala. Diskusija in zaključek: Dobljeni rezultati so primerljivi z rezultati raziskav v tujini. Nadaljnje raziskave se morajo usmeriti v podrobnejšo fenomenološko izkušnjo doživljanja nasilja na delovnem mestu.
The purpose of the research was to study the incidence of verbal and other forms of indirect violence on a sample of employees in nursing care in emergency services, namely: to identify the frequency ...of experiencing the violence, different forms, the most common perpetrators of verbal abuse, perceived causes and demographic variables of the employees in relation to a higher frequency of detection of violence at work. The study was conducted on a non-random sample of health care workers in the emergency departments on the primary and secondary health care level (n = 62). The questionnaire included 18 closed-ended questions. Data were described on the basis of the calculated frequencies, proportions and χ^sup 2^ test. Two-thirds of the participants (46 responses or 74.2 %) had experienced verbal or other forms of indirect violence at the workplace, especially in the forms of verbal in direct active aggression from family members and patients. The most frequent reasons for abuse are: inadequate, overcrowded waiting rooms (36 responses). Senior nursing care workers (χ^sup 2 = 9.841, p = 0.003) and older workers (χ^sup 2 = 4.891, p = 0.041) are more likely to experience verbal and indirect forms of violence. Respondents perceive that the levels of verbal and indirect violence have moderately to markedly increased over the years. The results obtained are comparable with the results of studies abroad. Further studies of workplace violence should focus more on the detailed phenomenological experience of victims.
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