PurposeUsing conservation of resources (CoR) theory, this study investigates the role of emotional energy as a mediating mechanism in the relationship between workplace ostracism and employees' ...service-oriented behaviour, as well as the moderating result of workload on the relationship between emotional energy and service-oriented behaviour.Design/methodology/approachThe opinions of 554 customer-contact employees working in Bangladesh are collected via convenience sampling. Partial least squares structural equation modelling is performed to test the model.FindingsWorkplace ostracism and emotional energy are negatively related. Emotional energy is positively associated with service-oriented behaviour and mediates the link between ostracism and service-oriented behaviour. Workload significantly and negatively moderates the association between emotional energy and service-oriented behaviour.Practical implicationsHoteliers need to improve employees' emotional energy, distribute workload appropriately and fairly and implement effective strategies to minimise workplace ostracism.Originality/valueThe findings contribute to the CoR theory by explaining the mediating role of emotional energy and moderating role of workload in the Bangladeshi hospitality industry.
The present study investigates the mediating role of corporate image and customer satisfaction between sustainability and loyalty. This study also examines the link between customer loyalty and word ...of mouth. A total of 210 guests from four- and five-star hotels in Bangladesh participated in the questionnaire survey. Economic, social, and environmental sustainability positively impact company image, customer satisfaction, and customer loyalty. Customer loyalty has a positive association with word of mouth. Corporate image partially mediates the relationship between the three aspects of sustainability and customer loyalty, while customer satisfaction only mediates the relationship between social sustainability and customer loyalty. The study's findings contribute to the literature on corporate sustainability, corporate image, customer satisfaction, customer loyalty, and word of mouth by investigating the mediating effect of corporate image and customer satisfaction between hotel sustainability and customer loyalty relation.
Drawing on the transformational leadership (TL), self-concept, and servant leadership (SL) theories as well as the socially embedded model of thriving, our paper tests whether psychological safety ...and thriving at work mediate the effects of TL and SL on work engagement (WENG) sequentially. Data gathered from 294 hotel employees in Cambodia were utilized to gauge these associations via partial least squares structural equation modeling. Results suggest that psychological safety or thriving partly mediates the link between SL and WENG, while thriving is a partial mediator between TL and WENG. In congruence with the study predictions, psychological safety and thriving mediate the link between SL and WENG sequentially. On the contrary, TL is not significantly related to psychological safety, which does not contribute to the sequential mediation process. Using the aforesaid findings, implications are discussed, and future research directions are offered.
•Transformational leadership (TL) activates thriving at work.•Thriving at work (TW) mediates the impact of TL on work engagement (WENG).•Psychological safety and TW sequentially mediate the impact of SL on WENG.
Objectives The aim of this study was to examine the value of native and post-contrast T1 relaxation in the differentiation between healthy and diffusely diseased myocardium in 2 model conditions, ...hypertrophic cardiomyopathy and nonischemic dilated cardiomyopathy. Background T1 mapping has been proposed as potentially valuable in the quantitative assessment of diffuse myocardial fibrosis, but no studies to date have systematically evaluated its role in the differentiation of healthy myocardium from diffuse disease in a clinical setting. Methods Consecutive subjects undergoing routine clinical cardiac magnetic resonance at King's College London were invited to participate in this study. Groups were based on cardiac magnetic resonance findings and consisted of subjects with known hypertrophic cardiomyopathy (n = 25) and nonischemic dilated cardiomyopathy (n = 27). Thirty normotensive subjects with low pre-test likelihood of cardiomyopathy, not taking any regular medications and with normal cardiac magnetic resonance findings including normal left ventricular mass indexes, served as controls. Single equatorial short-axis slice T1 mapping was performed using a 3-T scanner before and at 10, 20, and 30 minutes after the administration of 0.2 mmol/kg of gadobutrol. T1 values were quantified within the septal myocardium (T1native ), and extracellular volume fractions (ECV) were calculated. Results T1native was significantly longer in patients with cardiomyopathy compared with control subjects (p < 0.01). Conversely, post-contrast T1 values were significantly shorter in patients with cardiomyopathy at all time points (p < 0.01). ECV was significantly higher in patients with cardiomyopathy compared with controls at all time points (p < 0.01). Multivariate binary logistic regression revealed that T1native could differentiate between healthy and diseased myocardium with sensitivity of 100%, specificity of 96%, and diagnostic accuracy of 98% (area under the curve 0.99; 95% confidence interval: 0.96 to 1.00; p < 0.001), whereas post-contrast T1 values and ECV showed lower discriminatory performance. Conclusions This study demonstrates that native and post-contrast T1 values provide indexes with high diagnostic accuracy for the discrimination of normal and diffusely diseased myocardium.
This study examines the mediating role of green entrepreneurship orientation and the green information system on green supply chain management and firms’ environmental performance relationship. It ...also investigates the moderating role of management support in the above association. The data were gathered from 355 manufacturing employees conveniently via a structured questionnaire administered during the survey. PLS-SEM was employed to analyse the data. Green entrepreneurial orientation and the green information system mediate the green supply chain management and environmental performance relationship. Equally, management support moderates the same association. The mediating role of green entrepreneurial orientation and the green information system and the moderating role of management support are the unique contributions towards green supply chain management and environmental performance association.
PurposeThe present research investigates the effects of green supply chain management (GSCM) practices on customer behavioural intentions (e.g. word of mouth WOM, willingness to pay WTP and revisit ...intention RI) and the mediating role of customer satisfaction (CS) in the hospitality industry in Bangladesh.Design/methodology/approachThe authors applied a convenience sampling approach to distribute questionnaires and collect opinions from 404 customers who stayed in Bangladesh's five- and four-star hotels. SmartPLS was applied to examine the proposed hypothesised model.FindingsGSCM practices have positive and significant impacts on CS and behavioural intentions of customers' WOM, WTP and RI. Additionally, CS mediates the association between GSCM practices and three behavioural intentions.Practical implicationsTo boost their hotel's financial performance, hoteliers should allocate more resources to improving environmental sustainability practices in supply chain management.Originality/valueThis study's novel contribution to the literature rests in the findings regarding the mediating effect of CS. This adds value to the theory of planned behaviour. Another unique contribution of this study is that it combines three behavioural intentions (willingness to pay, RI and WOM).
Although Fintech services benefit the hospitality industry significantly, studies conducted in Bangladesh are limited. Investigations on the mediating role of customer experience and attitude in the ...relationship between Fintech services and customer-loyalty intention are also scarce. Therefore, this study explores the association between Fintech services and customer-loyalty intention in the hospitality sector in Bangladesh. Additionally, it looks into how customer attitude and experience mediate the link between Fintech services and customer-loyalty intention. Data were collected from 365 respondents (customers) selected conveniently from 15 hotels (3-, 4-, and 5-star) in the two most renowned cities in Bangladesh, i.e., Chattogram and Cox’s Bazar. Smart-PLS was used to test the proposed model. The results of the study revealed that Fintech services, customer experience, and customer attitude significantly impacted customer-loyalty intention. Moreover, customer experience and customer attitude mediated the relationship between Fintech services and customer loyalty intention. The distinctive contribution of this investigation is the mediation of customer experience and customer attitude in the Fintech services and customer-loyalty intention relationship, as well as adding value to the existing Fintech literature. The study’s findings will help the hospitality sector in Bangladesh become more competitive and improve the quality of its services. Fintech companies and hospitality organizations must make careful plans to encourage the widespread implementation of Fintech.
This study examines workplace ostracism as a negative predictor of meaningful work and task performance and investigates whether meaningful work mediates the relationship between workplace ostracism ...and task performance. It also tests emotional exhaustion as a moderator between the association of meaningful work and task performance. Convenient sampling was used to collect cross-sectional data from 383 hotel employees in Bangladesh. The results revealed that workplace ostracism and meaningful work are negatively related. Meaningful work mediates the relationship between workplace ostracism and task performance, whereas emotional exhaustion moderates the positive association between meaningful work and task performance. This study expands self-concept and conservation of resources theories, and confirms that ostracism is a negative predictor of meaningful work. It also introduces meaningful work as a mediator and exhaustion as a moderator in this relationship. Meaningful work should be increased for better task performance, whereas ostracism and exhaustion should be minimised.
Purpose
Drawing on conservation of resources (CoR) and speech act theories, the authors tested the relationship between managers’ motivating language (ML) and employee service quality and ...psychological relatedness and competence as mediating variables between their associations.
Design/methodology/approach
Using a convenient sampling technique, the authors collected 366 hotel employees’ opinions in Malaysia and analysed them in partial least squares-structural equation modelling.
Findings
Three forms of ML, psychological competence and relatedness correlate with employees’ service quality. Although direction-giving language is correlated with competence, empathetic and meaning-making language are not; thus, competence only mediates the relationship between direction-giving language and service quality. Three types (direction-giving, empathetic and meaning-making) of managers’ communication are correlated with relatedness; thus, relatedness mediates the association between the three types of language and service quality.
Practical implications
Hospitality managers are encouraged to enhance psychological relatedness and competence by practising an appropriate ML. Psychological relatedness and competence are significant mechanisms that enlighten the effects of supervisory communicant on service quality, indicating employees’ need satisfaction should be improved.
Originality/value
Our study contributes to speech act and CoR theories by explaining the relationship between ML, psychological relatedness, competence and service quality.
This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in ...the Bangladeshi hospitality industry. Data were collected through a survey using a structured questionnaire from 326 respondents who stayed in 4- and 5-star hotels in Chattogram and Cox's Bazar. Respondents' (N = 326) opinions were analyzed employing Smart PLS software. The results ensure that privacy and security and customer satisfaction mediate the blockchain-based mobile payment services and loyalty intention relationship. However, service quality does not mediate that relationship. The findings of the mediation effect of privacy and security and customer satisfaction are a unique contribution to the blockchain literature in the field of the hospitality industry. Hoteliers are encouraged to employ appropriate blockchain mobile payment services for better quality customer service and ensured safety and security, and in turn, loyalty intention.
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