EBSCO's Executive Seminar for research library directors, Digitising the reserve function: steps toward electronic document delivery, was held on 5 February in Philadelphia, PA during the American ...Library Association's Midwinter Meeting. The Meeting was attended by more than 60 librarians from some of the most respected research libraries in North America.
These recommendations are an expansion of previous recommendations for the prevention of hepatitis C virus (HCV) infection that focused on screening and followup of blood, plasma, organ, tissue, and ...semen donors (CDC. Public Health Service inter-agency guidelines for screening donors of blood, plasma, organs, tissues, and semen for evidence of hepatitis B and hepatitis C. MMWR 1991;40No. RR-4;1-17). The recommendations in this report provide broader guidelines for a) preventing transmission of HCV; b) identifying, counseling, and testing persons at risk for HCV infection; and c) providing appropriate medical evaluation and management of HCV infected persons. Based on currently available knowledge, these recommendations were developed by CDC staff members after consultation with experts who met in Atlanta during July 15-17, 1998. This report is intended to serve as a resource for health-care professionals, public health officials, and organizations involved in the development, delivery, and evaluation of prevention and clinical services.
TOTAL CUSTOMER SERVICE: The Ultimate Weapon. By William H. Davidow and Bro Uttal. (Harper & Row, $19.95.) Customer service may seem a mundane topic in an era of spectacular financial gymnastics and ...swashbuckling corporate raiders. But the authors of this engrossing, tightly written book argue that while most companies in the United States give lip service to customer service, few really invest the money or effort to do it well.
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