– The increasing share of virtual project teams realizing projects makes it highly important to ensure effective communication management. There is much research in the area of communication ...effectiveness but the topic of measuring communication management performance has not been given enough attention.
– To discover what indicators could be used to measure communication management performance a literature review was conducted. Then the identified indicators together with measurement questions were presented for assessment in a form of an online questionnaire to a group of scientists and professionals to confirm their legitimacy.
– The main contribution of the presented paper is the list of indicators for measuring communication management performance in virtual project teams together with measurement questions. The practical implications include the possibility to use these indicators for measuring the level of communication management performance in project teams. From the theoretical point of view, the communication management performance measure can be used as an output construct in a communication management model.
This paper empirically studies the importance of managing design changes in dealing with time delay and cost overruns in construction projects. The main objective of this paper is to identify the ...causes of design changes and the implications on the Malaysian construction projects measured in terms of cost and time. It also aims to determine how rework induced from the design changes is detrimental to project performance and to suggest recommendations on how to overcome the related problem with project learning and effective communication in building construction. To investigate the factors giving rise to design changes, a total of 43 causes were first identified through a comprehensive literature review. The factors are categorised into client, consultant, contractor, site and external-related themes. This is followed by a qualitative research study involving semi-structured interviews with 12 experienced industry practitioners comprising of clients, consultants, and contractors. Critical incident technique employing content analysis is used to analyse the interviews transcripts in detail to provide a rich picture of the causes of design changes, the implications for project delivery performance, enablers of effective communication, enablers of project learning and types of reusable project knowledge. The research findings were further integrated to develop a collaborative model to manage design changes using effective communication and project learning approach. This model highlights the importance of effective communication and project learning towards improving the level of competency and cohesiveness of project team in managing future projects. Capturing and sharing of reusable project experiences is essential towards maximising the benefits of past experiences (lessons learned), shortening the learning curve and adding value to future projects in design change management.
•Identifying 39 causes of design changes in building construction.•Quantifying the effects of design changes to project time and cost performance.•Enablers of effective communication and project learning in design change management.•Leveraging on reusable project experiences for continuous improvement.•A collaborative model for design change management in construction projects is proposed.
•Reviews literature on engagement in the field of public relations.•Critiques conceptualization of engagement as communicative interaction; redefines engagement to include affective and cognitive ...dimensions.•Supports coexistence of all models of engagement ranging from engagement as control to engagement as collaboration.•Offers a new definition of engagement and a model with antecedent, states and consequences of engagement.
Although engagement has been a catchword in public relations practice and theory for over a decade, the term has been applied rather loosely to imply any form of communicative interaction between publics and organizations. Despite lack of clarity on the concept of engagement, research has been thriving, propelled by the increasing prevalence of social media and organizations’ consequent rush to digitally engage publics. This paper assesses the use of engagement in the field of public relations and critiques the equation of engagement with communicative interaction, with its foregrounding engagement as collaboration over that of engagement as control. It also builds upon theoretical conceptualizations of public/stakeholder engagement, employee engagement, and digital engagement to propose a practice-relevant and theoretically informed model and definition of engagement: Engagement is an affective, cognitive, and behavioral state wherein publics and organizations who share mutual interests in salient topics interact along continua that range from passive to active and from control to collaboration, and is aimed at goal attainment, adjustment, and adaptation for both publics and organizations.
The production, distribution, and consumption of news have undergone fundamental changes, with social media providing an essential point of access to information. On these digital platforms, visual ...content has become increasingly important for the media sector. Nowadays, social media are a bridge for obtaining information, particularly on Instagram reels. The objective of this study was to investigate how news organisations make visual information available to the public, in particular the way in which reels are being used on social media. The profiles of three Portuguese national newspapers on the Instagram social network are analysed using a quantitative and qualitative approach. The variation of followers, the differences and similarities in the strategies used to distribute reels and how short videos are included to engage the target audience are analysed over the period. The way in which different journalistic genres are integrated into social media for the distribution of news is also presented, relating it to changes in communication management with the use of reels. The findings of this study suggest that social networks’ influence on journalistic management and practices is changing digital journalism.
Purpose: This research aims to examine the communication management strategies employed to promote tourism in Chachoengsao Province from 2567 to 2570 and to elucidate the future perspectives of ...communication management within the framework of the theory of global unity, encompassing the concept of "one species, one society, one culture, one language, and one religion".
Theoretical Framework: This study employs communication theory, theory of management, particularly the POSDCoRB theory, providing a comprehensive framework for contemporary management.
Design/Methodology/Approach: This research employs a mixed methods design, combining qualitative insights from focus group discussions with expert opinions gathered through the Delphi Technique. The study focuses on tourism communication management in Chachoengsao Province, utilizing a sample of 91 participants for focus group discussions and engaging 14 experienced professionals in tourism and communication management for the Delphi Technique. The research employs a variety of data collection tools, including interviews, open-ended questionnaires, and closed-ended questionnaires, and utilizes content analysis, median values, and interquartile range calculations for data analysis.
Finding: The study findings reveal that 1) Chachoengsao Province boasts a variety of tourist attractions spread across its 11 districts 2) Tourism promotion through integrated advertising and public relations communication management involves various channels, including: (1) Online Channel which are communication initiated by tourists, influencers, and relevant organizations through platforms such as websites, Facebook, and Instagram. (2) Offline channels encompass a variety of traditional methods for promoting tourism, including vinyl banners, billboard advertising, mobile advertising, roadside banners, word-of-mouth, and cultural and traditional heritage events and activities.
Research Practical and Social Implication: In the future, tourism communication management in Chachoengsao Province should strategically embrace modern and expansive approaches. This includes implementing contemporary and wide-reaching tourism communication methods, such as: Organizing Online Events, Metaverse Technology, Artificial Intelligence (AI), Virtual Reality (VR) and Augmented Reality (AR) Technologies, Web 3.0 Technology, Customer 360º Technology, Internet of Things (IoT), 3D Printing and Blockchain Technology 3) Experts have the following consensus opinions as in projecting the future vision of tourism communication management in Chachoengsao Province (2024-2027), it is envisioned to be carried out through the concept of oneness, encompassing physical oneness, biological oneness, psychological oneness, and sociological oneness. This will leverage the province's potential across various aspects, including infrastructure, transportation, cultural heritage related to tourism, economic positioning, livability, and the residents' love for their province
Originality/Value: In this process, the planning stage is crucial, requiring clarity and precision. Additionally, effective tourism communication management in Chachoengsao Province will rely on an understanding of political strategies, laws, regulations, and alignment with the opinions of the local population. Two-way communication channels, especially online platforms such as websites, social media (Facebook, Instagram, Twitter, LINE OA, TikTok, Pantip, LinkedIn, YouTube), and advanced technologies including AI, touchless payment systems, and smart tourism concepts.
Purpose The purpose of this paper is to examine how a company’s symmetrical internal communication efforts could influence its employees’ perception of relationship outcomes with the company and the ...subsequent employee communication behaviors about the company to others and their turnover intention. Additionally, the mediation effects of employee-organization relationship (EOR) quality between symmetrical internal communication and employee engagement were tested. Design/methodology/approach The study collected the data from a survey of randomly selected 438 individuals who work as sales representatives of the case organization. Respondents were randomly selected through stratified sampling. For the overall statistical procedure, this study adopted the two-step structural equation modeling: on the basis of the final measurement model analysis from confirmatory factor analysis, the proposed structural model was tested using latent variables. Findings The findings of this research clearly demonstrate: employee/internal communication management is linked with employee engagement; employee engagement enhances supportive employee communication behaviors and reduces turnover intention. Also, the mediation results show strong mediation of EORs on the effects of symmetrical internal communication on employee engagement. Research limitations/implications Employees’ communication behaviors such as megaphoning and scouting have special strategic values to organizations. With information seeking, selecting, forwarding, and sharing behaviors of employees, organizations may obtain more valuable information than through formal procedures and channels. Professional literature has long been supporting the importance of fostering positive employee communication behaviors (ECBs), suggesting that WOM and information from the employees deemed as most trustworthy by the external publics. ECBs about their organizations may be viewed as a testament of the quality of EOR. This study results show that employee engagement plays a key role in creating positive ECBs. Practical implications Pragmatically, as noted in the findings, symmetrical communication is an important factor that leads to positive ECB. To facilitate employees’ favorable communication regarding an organization, therefore, the organization needs to practice a two-way, employee-centered symmetrical communication system in its everyday communication management. Communication managers are advised to nurture internal communication practices that listen to the employees and invite their participation in addition to providing complete and fair information to employees. Second, by showing the significant positive influence of EOR on employee engagement and ECB, the finding of the study suggests that strategic relationship management with internal publics affect overall management effectiveness. Hence, organizational managers need to adopt various relationship cultivation strategies in their communication with employees, which have been previously proposed by several studies. Originality/value The findings of the study demonstrated that the effects of employee relationship management and symmetrical internal communication indeed exist beyond ECBs to the actual managerial outcomes. The findings also suggest a three-stage model of employee communication management: employee/internal communication management antecedents; employee engagement; and supportive outcomes of effective employee communication programs, such as supportive/extra ECBs.
This article aims to evaluate the approach of the public relations (PR) industry to cybersecurity-related topics. The article is based on research results conducted by a team under the authors’ ...supervision. In 2022, we conducted quantitative research using the Computer-Assisted Web Interviewing technique (CAWI), and its purpose was to acquire knowledge in the field of perception and understanding of the cybersecurity topic by specialists in the public relations industry in Poland. The research results revealed several previously unexplored areas, highlighting gaps in current understanding. This research contributes new insights into the cybersecurity perceptions of PR professionals, enriching the existing body of scientific knowledge.
Considering the recent corporate scandals faced by the South African capital market, stakeholders are understandably more sceptical about the accuracy and transparency of information being ...communicated to them. An integral stakeholder group which forms part of the success of an organisation is its investors. Since investors have increasing demands and specific information needs, it is essential that organisations communicate relevant and useful information by means of investor relations. However, despite its importance, academic research in the field of investor relations, specifically in terms of communication, is lacking and does not correlate with the importance of the function in corporate practice. The aim of this study was to critically evaluate the current IR practices of JSE listed organisations; to determine whether these aforementioned organisations participate in dialogic engagement with investors. This was done by investigating investor relations theory within the broader context of dialogic theory. The research design employed in this study was an interpretive multiple case study qualitative inquiry. The findings are the culmination and outcome of a synthesis of an in-depth literature review, a content analysis of communicative products- and semi-structured interviews with the investor relations officers of the case organisations.
The Success of Prophet Muhammad SAW Communication Management and Psychology in Overcoming Family Problems This study discusses communication management and the psychology of the Prophet Muhammad SAW ...in overcoming family problems with a transdisciplinary approach. The research method is content analysis, which describes quantitatively, objectively, and systematically the contents of a communication. This research accumulates 7 primary and 6 secondary hadiths from Hadith literature references. The qualities of these hadiths are authentic, hasan and daif. There were 7 incidents of bullying, namely, First, Aisyah called Shafiyyah a Jew; Second, Aisyah insulted Shafiyyah's physique; Third, Hafshah called Shafiyah a Jew; Fourth, the Prophet's wives bullied Shafiyah because they were considered to have made an effort to create a self-image; Fifth, Aisyah again mentions the Jewish Shafiyah; Sixth, Aisyah bullied Khadijah as an older woman; Seventh, Zainab calls Shafiyyah a Jew. The Prophet's governance in this problem was with smiles, affectionate touches, close calls, dialogue, advice, reprimands, determining cases fairly, and breaking off interactions within a certain period. Research findings: The Prophet's problem-solving success was due to the Prophet's expertise in communication management and psychology. There are 6 principles of communication that the Prophet applied when interacting with his wives, namely qaulan ma'rufan (good rhetoric), qaulan sadīdan (correct), qaulan maysūran (easy to understand), qaulan karīman (respect the interlocutor), qaulan balīghan (practical), and qaulan layyinan (polite). In a psychological approach, the Prophet applied love language (words of affirmation, quality time, physical touch, acts of service, receiving gifts) to his family to build an everlasting love bond. When problems arose, the Prophet tried to solve them with psychodynamic, behavioristic, gestalt, counseling, and religious approaches. This proves that the Prophet is a role model in household management for humans
Crisis, natural or man-made, is inevitable in our life because of human social interactions. Crises are caused by ineffective communication yet are better solved with effective communication. ...Scholars have studied social media's role in crisis management as an information propagator and their cost effectiveness during a crisis. Social media can potentially influence multiple public strata during and after the crisis. Social media serves as tools for relationship management which is a crucial part of crisis management; equally, public relations also serve the same. This paper explores how effective crisis communication management can be achieved via Social Networking Systems (SNS). Drawing from the existing literature as the method used, this paper reviews articles and studies on public relations strategy and effective crisis management. It expounds on examples of how relationships can be well-managed through social media in crises. This paper has increased our knowledge of crisis management by understanding how crises are managed. Findings are that crisis communication was managed from four conceptual lenses scholars have investigated; that crises can be prevented- partially if not completely- with a proper crisis communication plan; that having a crisis communication plan may not suffice except is handled by professional relationship managers who know how to communicate and understand the use of the conventional and new media with the influential role of symmetrical communication. Therefore, the paper concluded that since crisis leads to a bad relationship due to a lack of understanding of the situation and behavior and to facilitate this, it suggests that crisis is better managed through effective public relations managers.
