With increasing competitive pressures, companies are trying to improve the quality of their processes and the work quality of their. This fact has triggered the companies to improve their information ...systems. Having made some investments in IT systems, those companies look for ways to gain benefits from their investments. The benefit from IS investment arise when the use of information system (IS) provides some positive impact to the organisation in terms of business impacts and individual impacts. Thus, investigating IS impact for individual user„s performance is very important. This study explores the effect of IS quality on individual benefits. The influence of six moderating variables related to knowledge enablers on the impact of IS quality on individual benefits was studied. The six moderating variables are: collaboration, trust, learning, centralisation, expertise, and formalisation. Data was collected using questionnaires distributed at two big private companies in Indonesia. Data processing was done with the help of SPSS software. After factor analysis, IS quality was split into two variables: Information quality and System and service quality. The study found that both the variables influence the perceived individual benefits significantly. The influence of information quality on individual benefit is positively moderated by expertise, learning, centralisation and formalisation. Finally, the influence of system and service quality on individual benefit is positively moderated by expertise and formalization.
SPI1 did not aim to improve patient satisfaction or staff attitude, although these two indicators were measured by Benning and colleagues in their evaluation of SPI1. 1 Experience in SPI1 encouraged ...the board to make patient safety its highest priority, and this was reinforced continuously by the actions taken over...
Some of the findings of the evaluation may be directly related to the research teams gathering data in parts of the hospital that had not yet begun to participate in the SPI. Large scale ...organisational intervention to improve patient safety in four UK hospitals: mixed method evaluation.
Recurrent information systems (IS) problems, including low quality, long development lead times, user dissatisfaction, and high implementation costs have been a persistent theme in the IS literature ...and have led to the perception of a “software crisis”. Consequently, the IS development community has adopted several software process improvement (SPI) programs supported by formal process assessment approaches such as the capability maturity model (CMM). Research, conducted mostly in developed countries to evaluate the effects of such programs, has confirmed that an SPI focus can contribute to the production of high‐quality systems; however, this phenomenon has rarely been studied in smaller enterprises such as those in Jamaica and other developing countries. The insights gleaned from such research in larger organisations may not be entirely applicable to the smaller firms in Jamaica. The authors undertook a survey of Jamaican organisations which revealed the absence of any formal approaches for gauging the discipline and maturity of their IS production processes. One possible reason is the complexity of CMM‐supported SPI programs. In this paper, we undertake an evaluation of the software production environment in Jamaica and the operational tenets of the CMM, in order to recommend a modified software process assessment regime that is more suited to this environment so as to increase the likelihood of adoption in this context.
Challenges to IS quality Dahlberg, Tomi; Jarvinen, Janne
Information and software technology,
12/1997, Letnik:
39, Številka:
12
Journal Article
Recenzirano
Investing in quality was popular in the early 1990s. Several approaches were developed, but it seems that none of them provides a solution that is generally accepted and adequately detailed for both ...scientific and practical purposes within the IS field. We claim that most quality approaches concentrate too much on the technical and control oriented aspects of managing quality thus causing unsatisfactory results. There is a need and a demand for better quality practice that can be attained through cooperation between practitioners and researchers. This paper discusses these challenges to IS quality and presents some suggestions for bridging the gap.
Maintaining IS quality Swanson, E.Burton
Information and software technology,
12/1997, Letnik:
39, Številka:
12
Journal Article
Recenzirano
Information systems quality is most commonly thought of as achieved primarily from a system's original design and development. In fact, it is achieved substantially from the system's subsequent ...maintenance after being entered into production. IS maintenance is, in other words, fundamentally an activity of quality achievement and maintenance. The term ‘quality’ may be associated with four definitions: quality is excellence, quality is value, quality is conformance to specifications and quality is meeting and/or exceeding customer's expectations. IS maintenance is basic to achieving quality in each definitional case. We explain why, drawing from our own empirical research as well as that of others.
Several theories, such as the resource-based view (RBV) and the information systems (IS) success model (ISSM), have provided inconclusive results on the impacts of IS on business processes and ...organizational performance. The current study reviews the effects of these theories in terms of IS resources, capabilities and qualities, and further proposes an integrated approach for examining organizational performance. Our integrated model was statistically tested by using a structural equation modeling (SEM) method. Our results provide an integrated view of the associations among theories and enhance the understanding of IS contributions to organizational performance.
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