Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of ...standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoylecovers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbookwill help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoylelead you towards a better quality management system and see the difference it can make to your processes and profits!
Previous research on ISO 9001 certification maintenance, decertification and recertification is fragmented and lacks an integrated theoretical framework. Thus, the aims of this study are to provide ...an overview of current research, develop an integrated framework and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of a research protocol, proceeds with searches in Web of Science and Scopus, and selects a final sample of 32 articles for analysis. Results show that the research interest in certification maintenance, decertification and recertification is growing, but is still scarce. Extant research focuses on certification maintenance factors, benefits and frameworks; decertification reasons and consequences, and recertification impact on efficiency. There is a lack of consensus on these topics, but the data extracted from the literature is used to develop a theoretical framework of what companies do in the post-certification period. The framework identifies the main variables involved in certification maintenance, decertification and recertification, and establishes the main relationships between them. This is the first SLR conducted on these topics, which provides the first integrated framework of the research phenomena, a comprehensive list of research gaps to guide future studies, and relevant management recommendations.
The purpose of this study is to assess whether companies conduct preparations, such as managing culture, before starting to implement an ISO 9001 Quality Management System (QMS). Based on a ...literature review, the paper develops a model of firm preparation for ISO 9001 certification and several research hypotheses. The survey research method adopted consists of data collection through questionnaires - sent to hotels of four and five stars, in Portugal, in two different moments (2012 and 2014) - and of a longitudinal data analysis based on non-parametric statistical tests. Results show that the majority of companies conduct preparations before starting to implement an ISO 9001 QMS. However, most companies do not assess their initial situation, nor do they plan for the preparations. One of the significant implications from this research is that a more coherent and integrated approach in ISO 9001 preparation is required. Other implications for practice and for research are also noted. This is the first study, as far as the authors are aware of, that addresses the topic of planning for the preparations that a company can make before starting to implement an ISO 9001 QMS.
The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been ...less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.
We have recognised significant problems in understanding and applying the standard ISO 9001:2015. In this general review article, we expound that this situation originates from the standardisation ...process and its managerial drawbacks. Our research provides insight into the problematic aspects in the standard. The research is based on analysing the standard text, making observations from the initial application period of the standard half a year after its publication, and searching for an explanation for the situation from the problems in the standardisation process. Our aim is to guide organisations in implementing the standard for business advantages in spite of its existing problems, to identify the responsibility of the implementing organisations, and to provoke and encourage them into creative business-specific solutions. We want that our study also provides more understanding about the general international standardisation procedures and in particular of the management system standards, of which ISO 9001 is the most well known. Our main focus is on the practitioners' viewpoints and the implementation of the standard in the organisations, and the article is based on our own observations and long-term participation on the ISO 9000 standardisation and implementation.
Thousands of companies worldwide lose their ISO 9001 certification every year. Considering the relevance that this decertification phenomenon has achieved, this study examines the internal ...motivations for decertification and explores the relationships between motivations and firm's previous certification barriers and benefits. To achieve this purpose, the study develops a partial least squares structural equation model (PLS-SEM) from the literature and estimates the model based on data collected from a sample of 248 certified organisations. Results reveal that the main antecedents of internal decertification motivations are external factors, namely external decertification motivations and external certification barriers. External barriers do not disappear after certification and have a stronger influence on motivations than (lack of) certification benefits. Internal and external benefits have a small effect on motivations, and internal barriers have no significant effect. In addition, the relationship between external barriers and internal decertification motivations is mediated by external motivations. Similarly, the relation between external benefits and internal motivations is mediated by internal benefits. Currently, there are no other studies on the relationship between internal and external decertification motivations, nor studies identifying the antecedents of both motivations. Thus, the research findings constitute novel contributions to the literature and suggest relevant implications for practice.
This study was aimed to evaluate the application of software metrics used by the software enterprises present in Saudi Arabia. Extensive literature reviews were conducted to comprehend the current ...body of knowledge on the use of software metrics in Saudi enterprises. These literature review and studies elapsed approximately two decades. Based on the drawbacks, shortcomings, and fallacies of the existing studies a series of interview questionnaires were developed. Interviews were conducted for collection of real-time and actual data. Around seven Saudi enterprises were selected, and each enterprise was considered and regarded as a unit, and the manager of the enterprise was acting as a unit for our case study. 40 managers were interviewed, and their responses were analyzed. Respondents' responses indicate that the software is useful enough to support business processes. In an attempt to assess the complexity of implementing this software, effective feedback was received, suggesting that there is a lack of communication between the developers and managements’ intent. Moreover, the findings of this study showed that the organization need to give more attention to quality and productivity management. In addition, the results indicate that when agile development is undertaken through software effectiveness, the enterprise's services are implemented appropriately.
There are approximately 1,000,000 ISO 9001 certified companies worldwide. Every year, one third of these companies must decide whether to renew, or not, their certificate. The number of companies ...that abandon or lose the certificate has been growing and reached an average of 60,000 per year. Considering that there is currently no theory or model to explain this propensity of firms to decertify (18%), the aim of this study is to identify the underlying factors influencing firm propensity for ISO 9001 withdrawal and to analyse the relationships between these factors. In order to achieve these aims, the research develops a structural equation model (PLS-SEM), from extant literature, and estimates the model with survey data from a sample of 221 ISO 9001 certified companies. Results show that the main antecedents to decertification propensity are barriers to the initial certification, (absence of) external certification benefits, decertification motivations, and expected performance after decertification. This is the first study to address decertification from a systemic and comprehensive perspective and to present a structural equation model of the phenomenon. The study makes an integrated contribution to explain decertification propensity with the help of novel research variables. Results suggest several contributions to theory, and practice, and contribute to clarify a major contradiction in the field.
In this paper, drawing on data collected from 47 quality managers via semi-structured interviews and follow-up surveys, we identify four major ISO 9000 internalization processes, such as ...documentation, process improvement, education, and auditing. Our FsQCA analysis reveals that firms, which lack a preexisting QMS, but are subjected to external pressure to adopt ISO 9000, are most likely to substantially improve their operations performance through ISO 9000 implementation. Results of the analysis also indicate that the linkage of "internal motivations -> ISO 9000 internalization processes -> performance", proposed by prior studies, may not hold true under certain circumstances. Particularly, our findings suggest that, when a firm has a preexisting QMS in place before ISO 9000 adoption, and/or implements ISO 9000 along with other quality improvement initiatives, its improved operations performance is not necessarily attributed to the ISO 9000 implementation alone.
ISO 9001 certification impact on firm performance has been extensively researched. However, despite the high number of firms withdrawing from this certification, the impact of decertification has not ...received much research attention. This study contributes to filling this gap by analysing the factors that influence the expected performance after decertification (EPAD). The study reviews relevant literature and develops a structural equation model (PLS-SEM) with data from 231 certified organisations. Results reveal that the main factors influencing EPAD are external decertification motivations and internal certification benefits. Internal benefits have a U-shaped relationship with EPAD and external decertification motivations a positive linear relationship. Results show also a negative direct impact of external benefits on EPAD, which is counterbalanced and cancelled by a positive indirect impact from the same variable. Certification barriers and internal decertification motivations have no significant effect. This study is the first to identify and analyse the factors affecting EPAD and, as such, the study findings constitute innovative contributions to the literature. These findings have theoretical and practical implications for (1) the estimation of EPAD, (2) the decision to renew (or not) the certificate, and (3) further suggest that EPAD is a better predictor of decertification than past certification benefits.
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