Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in ...citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. Co-Production and Co-Creation: Engaging Citizens in Public Services offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science, service management, sociology and voluntary sector studies.
Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic ...government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.
This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
Why do some governments improve public services more effectively than others? Through the investigation of a new era of administrative reform, in which digital technologies may be used to facilitate ...citizens' access to the state, Jennifer Bussell's analysis provides unanticipated insights into this fundamental question. In contrast to factors such as economic development or electoral competition, this study highlights the importance of access to rents, which can dramatically shape the opportunities and threats of reform to political elites. Drawing on a sub-national analysis of twenty Indian states, a field experiment, statistical modeling, case studies, interviews of citizens, bureaucrats and politicians, and comparative data from South Africa and Brazil, Bussell shows that the extent to which politicians rely on income from petty and grand corruption is closely linked to variation in the timing, management and comprehensiveness of reforms.
Many fear that democracies are suffering from a legitimacy crisis. This book focuses on 'democratic deficits', reflecting how far the perceived democratic performance of any state diverges from ...public expectations. Pippa Norris examines the symptoms by comparing system support in more than fifty societies worldwide, challenging the pervasive claim that most established democracies have experienced a steadily rising tide of political disaffection during the third-wave era. The book diagnoses the reasons behind the democratic deficit, including demand (rising public aspirations for democracy), information (negative news about government) and supply (the performance and structure of democratic regimes). Finally, Norris examines the consequences for active citizenship, for governance and, ultimately, for democratization. This book provides fresh insights into major issues at the heart of comparative politics, public opinion, political culture, political behavior, democratic governance, political psychology, political communications, public policymaking, comparative sociology, cross-national survey analysis and the dynamics of the democratization process.
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As ...such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
Why do governance reforms in developing democracies so often fail, and when might they succeed? When Democracies Deliver offers a dynamic framework for assessing the effectiveness and durability of ...policy change. Drawing on detailed analyses of public sector reforms in Brazil and Argentina, this book challenges conventional wisdom to reveal that incremental changes sequenced over time prove more effective in promoting accountability, increasing transparency, and strengthening institutions than comprehensive overhauls pushed through by political will. Developing an innovative theory that integrates cognitive-psychological insights about decision making with research on institutional change, Katherine Bersch shows how political and organizational factors can shape reform strategies and information processing. Through extensive interviews and field research, Bersch traces how two competing strategies have determined the different trajectories of institutions responsible for government contracting in health care and transportation. When Democracies Deliver offers a fresh insight on the perils of powering and the benefits of gradual reform.
Suspendu depuis de nombreuses années en Allemagne, l’impôt sur la fortune a été supprimé et remplacé par un impôt sur la fortune immobilière au début du mandat d’Emmanuel Macron. Comment un impôt ...réputé difficile, voire impossible à supprimer a-t-il fini par disparaitre ? Afin de répondre à cette question, ce livre se concentre sur les batailles autour de l’ISF et les modalités du travail de représentation à l’Assemblée nationale et au Bundestag, jusqu’en 2017. S’appuyant sur des approches empiriques complémentaires, cette enquête entend expliquer comment les députés des deux pays représentent les puissants, les groupes dominants.
In 2004 the European Union and NATO each added ten new member states, most from the post-communist countries of Eastern and Central Europe. In order to prepare for membership, these countries had to ...make many thousands of institutional and legal adjustments. Indeed, they often tried to modernize in just a few years, implementing practices that evolved over many decades in Western Europe. This book emphasizes the way that policy elites in Central and Eastern Europe often 'ordered from the menu' of established Western practices. When did this emulation of Western practices succeed and when did it result in a fiasco? Professor Jacoby examines empirical cases in agriculture, regional policy, consumer protection, health care, civilian control of the military, and military professionalism from Hungary, the Czech Republic, Poland, Bulgaria, and the Ukraine. The book addresses debates in institutionalist theory, including conditionality, Europeanization, and external influences on democratic and market transitions.
Following on from the success of the editors' previous book, New Public Management: The Transformation of Ideas and Practice, which examined the public reform process up to the end of the last ...decade, this new volume draws on the previous knowledge both theoretically and empirically. It examines and debates the post-new public management reform development in Denmark, Norway, Sweden, Australia and New Zealand. The ideal follow-up to the previous volume, this book includes many of the same contributors in addition to some fresh voices, and is a must for anyone looking for an integrated framework of analysis. Comprehensive and analytical, it is an important contribution to the study of public administration and particularly to the reform of public management.
Tom Christensen is from the University of Oslo and Per Lægreid is from the University of Bergen, both in Norway.
Contents: Preface; Introduction - theoretical approach and research questions, Tom Christensen and Per Lægreid; Still fragmented government or reassertion of the centre?, Tom Christensen, Amund Lie and Per Lægreid; Reform design and performance in Australia and New Zealand, John Halligan; Types of state organisations: arguments, doctrines and changes beyond new public management, Paul G. Roness; Convergence and standardization in telecommunications regulation: trajectories of change and reform in the Asian Pacific regulatory state, Martin Painter; Organizing immigration - a comparison of New Zealand and Norway , Tom Christensen, Per Lægreid and Richard Norman; Central banking reform across the world: only by night are all cats grey, Martin Marcussen; Quests for transparency: signs of a new institutional era in the health care field, Maria Blomgren and Kirstin Sahlin-Andersson; Public-private partnerships: a comparative perspective on Victoria and Denmark, Carsten Greve and Graeme Hodge; (The difficult art of) outsourcing welfare services: experiences from Sweden and New Zealand, Anders Forssell and Lars Norén; New public management and the ghost of Max Weber: exorcised or still haunting?, Robert Gregory; Bibliography; Index.
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