Users’ privacy on social network sites is one of the most important and urgent issues in both industry and academic fields. This paper is intended to investigate the effect of users’ demographics, ...social network site experience, personal social network size, and blogging productivity on privacy disclosure behaviors by analyzing the data collected from social network sites. Based on two levels of disclosed privacy sensitivity information, the textual information of a user's blog postings can be converted into a 4-tuple to represent their privacy disclosure patterns, containing the breadth and depth of disclosure, and frequencies of highly and less sensitive disclosures. Collections of a user's privacy disclosure patterns in social network sites can effectively reflect the user's privacy disclosure behaviors. Applying the general linear modeling approach to blogging data converted with a coding scheme, we find that males and females have significantly differentiated privacy disclosure patterns in dimensions related to the breadth and depth of disclosure. In addition, age has a significant negative relationship with the breadth and depth of disclosure, as well as with highly sensitive disclosure. We also find that social network site experience, personal social network size, and blog length are not significantly related to users’ privacy disclosure patterns, while blog number always has positive associations with privacy disclosure patterns.
Cultural intelligence is believed to be an important quality for global leaders. To understand how this quality can be developed from international experience, our study employs experiential learning ...theory to analyze the learning process. We hypothesize that the extent to which the length of overseas work experience contributes to the development of cultural intelligence varies depending on the executives' learning styles. Analyses of data collected from 294 international executives and graduate business students in China and Ireland indicated that the positive relationship between the length of overseas experience and cultural intelligence is strengthened when global executives have a divergent learning style, not when they have an assimilative, convergent, or accommodative learning style.
We present measurements of relativistic electrons (0.7–1.5 MeV) in the inner zone and slot region obtained by the Magnetic Electron and Ion Spectrometer (MagEIS) instrument on Van Allen Probes. The ...data presented are corrected for background contamination, which is primarily due to inner‐belt protons in these low‐L regions. We find that ∼1 MeV electrons were transported into the inner zone following the two largest geomagnetic storms of the Van Allen Probes era to date, the March and June 2015 events. As ∼1 MeV electrons were not observed in Van Allen Probes data in the inner zone prior to these two events, the injections created a new inner belt that persisted for at least 1.5 years. In contrast, we find that electrons injected into the slot region decay on much faster timescales, approximately tens of days. Furthermore, we find no evidence of >1.5 MeV electrons in the inner zone during the entire time interval considered (April 2013 through September 2016). The energies we examine thus span a transition range in the steeply falling inner zone electron spectrum, where modest intensities are observed at 0.7 MeV, and no electrons are observed at 1.5 MeV. To validate the results obtained from the background corrected flux measurements, we also present detailed pulse‐height spectra from individual MagEIS detectors. These measurements confirm our results and also reveal low‐intensity inner zone and slot region electrons that are not captured in the standard background corrected data product. Finally, we briefly discuss efforts to refine the upper limit of inner zone MeV electron flux obtained in earlier work.
Key Points
∼1 MeV electrons can be injected into the inner zone during large storms, forming new belts that decay very slowly
0.7–1.5 MeV electrons that are transported into the slot region decay rapidly (∼10 days)
We find no evidence of electrons >1.5 MeV in the inner zone during the interval considered (April 2013 through September 2016)
Purpose
This paper aims to study how the negative spiral of incivility from customers to employees happens by measuring the mediating effect of employees’ burnout. Moreover, it investigates how to ...mitigate the detrimental influences of customer incivility by assessing the moderating effect of employees’ emotional intelligence.
Design/methodology/approach
A cross-sectional questionnaire survey using MTurk was conducted, targeting full-service restaurant employees. Descriptive statistic, confirmatory factor analysis, structural equation modeling and hierarchical multiple regression analysis were applied.
Findings
The results presented that there is a direct relationship between customer incivility and employee incivility toward customers and coworkers. Additionally, employees’ burnout significantly mediates the relationship between customer incivility and employee incivility. Moreover, it presented the significant moderating effect of employees’ emotional intelligence on the relationship between customer incivility and employee incivility.
Research limitations/implications
Experiences of customer incivility during a service encounter directly trigger employee incivility. Moreover, customer incivility indirectly leads to employee incivility by increasing employees’ burnout. In addition, employees’ emotional intelligence mitigates a negative spiral of incivility from customers to employees. However, this study has limitations that provide suggestions for future research.
Originality/value
This research shows how customer incivility causes employee incivility in the workplace. It also shows a significant moderating role of employees’ emotional intelligence to mitigate the influence of customer incivility on employee incivility.
ABSTRACT
This article discusses the importance of firm‐level cultural intelligence in the context of international business ventures such as offshoring. We identify the recent movement toward global ...delivery models in offshoring ventures as the strategic imperative for offshoring partners to acquire and develop firm‐level cultural intelligence. Drawing on Earley and Ang's (2003) conceptualization of cultural intelligence and the resource based view of the firm, we develop a conceptual framework of firm‐level cultural intelligence. The framework comprises three dimensions of intercultural capabilities of the firm: managerial, competitive, and structural. We propose items to measure these three dimensions and discuss theoretical and managerial implications.
The growing prevalence of interactions between humans and machines, coupled with the rapid development of intelligent and human-like features in technology, necessitates considering the potential ...implications that an increasingly inter-personal interaction style might have on human behavior. Particularly, since human–human interactions are fundamentally affected by politeness rules, several researchers are investigating if such social norms have some implications also within human–machine interactions. This paper reviews scientific works dealing with politeness issues within human–machine interactions by considering a variety of artificial intelligence systems, such as smart devices, robots, digital assistants, and self-driving cars. This paper aims to analyze scientific results to answer the questions of why technological devices should behave politely toward humans, but above all, why human beings should be polite toward a technological device. As a result of the analysis, this paper wants to outline future research directions for the design of more effective, socially competent, acceptable, and trustworthy intelligent systems.
PurposeThe purpose of the current research is to examine the crucial role of employees' perception of an incivility norm in predicting supervisors' incivility behaviors, which in turn, results in ...employees enacting incivility toward their coworkers and employees' emotional exhaustion.Design/methodology/approachIn Study 1, an experience sampling method (a daily-diary approach) in which 143 male participants from several construction sites completed a total of 1,144 questionnaires was used . In Study 2, cross-sectional data from 156 male employees working in a manufacturing organization was collected. In Study 3, a quasi-experiment was conducted in which 33 and 36 employees were assigned to the intervention and control groups, respectively.FindingsIn Studies 1 and 2, it was revealed that employees are likely to experience their supervisor’s incivility behaviors when perceiving such incivility behaviors are more acceptable within the organization (incivility norm). Further, once employees experience incivility from their supervisor, they are more likely to enact incivility toward their coworkers and experience emotional exhaustion. In Study 3, changing organizational policies via implementing grievance procedures was effective in improving the study’s outcome variables.Originality/valueIncivility norms predict some negative work outcomes such as incivility behaviors as both a victim and instigator, and emotional exhaustion. Further, reducing an adverse organizational norm (i.e. incivility norm) via instituting grievance procedures was effective in reducing incivility behaviors and emotional exhaustion.
The increase in electric vehicles as a low‐carbon mobility option has driven interest from many workplaces and local governments to offer charging services for employees, customers and visitors. ...However, the lack of incentives to limit over‐consumption in shared charging resources has led to congestion issues. In this paper, we use high‐frequency data to study two deterrence mechanisms implemented at one of the largest workplace charging programs in the United States. We study both price and nonprice interventions that encourage adoption of workplace norms and charging etiquette for resource sharing in charging stations. To study these mechanisms, we use a dynamic regression discontinuity design to separately identify treatment effects with digital platform data. Our findings provide new evidence that group norms can play an important role in driving behavioral compliance when setting EV access policies. We also find that workplace norms are complements to dynamic pricing policies. We discuss the implications of this data discovery for the effective management of common pool resources in the context of workplace charging and space‐constrained environments. This article met the requirements for a Gold‐Gold JIE data openness badge described at http://jie.click/badges.
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