Since the end of the military period ahead of the Brazilian government in 1985, Brazil has had eight presidents swinging from lefts- and right-wing political orientations. The political direction ...turned from the right (Sarney and Collor 1985-1992) to the centre (Fernando Henrique 1994-2002) to the left (Lula and Dilma 2003-2016), and back to the right (Bolsonaro 2019-). Despite political orientation differences, all of them made (Bolsonaro is still making) some administrative reforms. In this paper, we present a historical line of such changes and the impact upon public management theory.
The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers' perceptions of service quality. This study uses a mixed methods research design. For ...quantitative data, we use a structured questionnaire and for qualitative data a single, longitudinal, explanatory case study. The case study and survey research findings integrate well and suggest that NPM reform under the right circumstances can result in tangible improvements in service quality, even in the short term. However, NPM reform should not be perceived as a silver bullet that can overcome overnight all inculcated Weberian bureaucratic weaknesses of the public sector that have built up over many years. This research provides significant contribution to new knowledge relating to the impact of NPM on customer perception of service quality, and in particular relating to a Small Island Developing states (SIDs).
The purpose of this paper is to analyse the key success factors of total quality management (TQM) in state-owned enterprises (SOEs). To achieve the target of this research, the methodology is based ...on an explanatory study through an interview guide to generate specific items; and a quantitative approach using a self-administrated questionnaire. Using multiple linear regression, the results confirm that the successful TQM implementation requires a culture of trust, loyalty, good communication, and social cohesion. The findings confirm that leaders who involve employees in a TQM system succeed its implementing and fulfilling its objectives. However, the lack of knowledge of TQM tools and practices in SOEs makes the public service's quality just an ephemeral management trend reserved only for private firms.
The paradigmatic ascent of the new public management (NPM) doctrine in the 1980s was a joyful moment for advocates of market‐led public sector reforms. Four decades later, following disappointing ...results, the NPM is no longer dominant. Pending the emergence of a new leading paradigm, however, NPM‐inspired reforms are still being pursued in several nations worldwide. The central African nation of Gabon is one of those. For 8 years, it pursued an unsuccessful program of agencification of the state apparatus reportedly to create a “modern” public bureaucracy that would support economic modernization. This article provides the first scholarly analysis of the effects of this program. It shows that agencification fundamentally undermined the fragile foundations of the Gabonese administrative state. The magnitude of the damage to the state apparatus stands as the key finding of this study. This outcome further strengthens the case against an uncritical adoption of exogenously‐developed public sector reforms.
The third way is central to the market turn that has taken place across the Western world since the 1970s. In this article, we explore the origins of the third way in Denmark, focusing on economist ...and Social Democratic dissident Jørn Henrik Petersen. We show how Petersen from the late 1970s onwards imported a new economic perspective on politics in the form of public choice theories into Danish debates about the welfare state, which contributed to making the third way possible as a cross-ideological project by allowing politicians of different colours to criticize, defend and reform the welfare state.
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Dostopno za:
BFBNIB, DOBA, IZUM, KILJ, NUK, PILJ, PNG, SAZU, SIK, UILJ, UKNU, UL, UM, UPUK
How do political agendas impact on strategic planning practices? This article shows that recent changes to the framework for managing government priorities have made Lithuania's strategic planning ...system more politically responsive by mobilizing political attention, leadership and state funding to major government commitments. However, these changes have not yet translated into any longer term outcomes because policy implementation practices did not change very much.
The authors explain the effects of reforms introducing strategic planning in Lithuanian government. The Lithuanian case has implications for other administrations. For example, reforms promoting a more effective management of government or strategic priorities are more likely to succeed if the design of the strategic planning systems matches political agendas. Appropriate frameworks and mechanisms need to be employed for the management of important government commitments within strategic planning systems, such as the Lithuanian system for managing government priorities. In addition, strategic management tools, knowledge and capacities need to be constantly reviewed and developed in public sector organizations at different levels of government to better achieve policy aims and objectives.
Since the 1980s, African countries have been undertaking reforms in the public sector to establish effective and efficient public sector management and capacity. This is founded on the need to thrust ...Africa into sustainable growth through improved public management structures and good governance. These initiatives fall under global drive on sustainable development spearheaded by national governments and international organizations to achieve national and millennium development goals and, address challenges such as poverty, high unemployment rates and quality access to public services and goods. This paper examines the evolution of the African public sector reforms and the challenges that have hindered African states in their attempt to restructure the public sector. It argues that there is need for comprehensive adoption and implementation of organizational mechanisms such as privatization, contractual performance and decentralization as restorative measures in improving public service delivery through enhanced accountability and integrity in the public sector.
Since the 1980s, African countries have been undertaking reforms in the public sector to establish effective and efficient public sector management and capacity. This is founded on the need to thrust Africa into sustainable growth through improved public management structures and good governance. These initiatives fall under global drive on sustainable development spearheaded by national governments and international organizations to achieve national and millennium development goals and, address challenges such as poverty, high unemployment rates and quality access to public services and goods. This paper examines the evolution of the African public sector reforms and the challenges that have hindered African states in their attempt to restructure the public sector. It argues that there is need for comprehensive adoption and implementation of organizational mechanisms such as privatization, contractual performance and decentralization as restorative measures in improving public service delivery through enhanced accountability and integrity in the public sector.
PurposeThe purpose of this paper is to show how data mining techniques can improve the performance management of the judiciary, helping judges in steering position with specific and timely measures. ...It explores different approaches to analyse the length of trials, based on the case of an Italian judicial office.Design/methodology/approachThe paper presents a temporal analysis to compare the timeliness of trials, using data and process mining approaches with the support of a specific software to represent graphically the results. Data were gathered directly from the office data base, improving precision and the opportunity to monitor specific phases of the trials.FindingsThe results highlight the progress that can be reached using data mining approaches to develop performance analyses helping courts to correct inefficiencies and to manage the personnel distribution, overcoming the critical comments arisen against traditional KPI (Raine, 2000). The work proposes a methodology to analyse cases deriving from different juridical matters useful to set up a performance monitoring system that could be diffused to different courts.Research limitations/implicationsThe limitations of the research regard the analysis of a selected, limited number of cases in terms of judicial matters.Practical implicationsData mining techniques can improve the performance management processes in providing more accurate feedback to the judicial offices leaders and increasing the organisational learning.Social implicationsThe performance of the judiciary is one of the relevant issues that emerged in the recent decade in the field of public sector reforms. Several reasons explain this interest, which has gone beyond the specific legal disciplines to involve public policy, management, economics and ICT studies.Originality/valueConsidering the literature on the judiciary (Visser et al., 2019; Di Martino et al., 2021; Troisi and Alfano, 2023) the contribution differs as both the methodological approach and the predictive analysis considers the intrinsic differences that define cases belonging to different juridical matters performing a cross-sectional analysis, with a specific focus of process variants.
Kazakhstan, like other post-Soviet countries, is struggling to address residual issues of corruption and weak ethical standards within a wider initiative to promote good governance. From 1997 ...onwards, it has introduced several iterations of codes of ethics and professional conduct. These efforts have culminated in the appointment of ethics commissioners in each ministry and government agency. This article considers how effective they have been in enforcing ethical standards through primary data collected from three groups: aspiring civil servants; in-service officials; and, ethics commissioners. The research finds that commissioners have much higher tolerance levels towards ethical dilemmas and lack consistency in making judgements, which limits confidence in their roles as enforcement officers.
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