Kebun bibit kediri is one of the tourism destinations that offers a variety of attractive tourist objects for visitors from various regions. This study aims to identify the factors that affect the ...satisfaction of visitors to kebun bibit kediri. This type of research is descriptive quantitative. The population of this research activity was all visitors to kebun bibit kediri tour during the Covid 19 pandemic. The sampling technique was purposive sampling, namely selecting respondents based on certain criteria. The number of research samples were 80 respondents. Methods of data collection using literature study, interviews, documentation, and questionnaires. The research instrument was measured using a Likert scale. Data analysis techniques using factor analysis. . The results showed that based on the factor analysis that had been carried out, it could be grouped. five factors of concern to the manager, namely 1). service quality factor, 2). Emotional factor, 3). Product quality factors, .4). public facilities factor, 5) price factor. but the dominant factor is the service quality factor. By looking at the existing conditions during the covid 19 conditions, it is hoped that the management will increase the factors that can increase the income of kebun bibit kediri.
This article is based on empirical research conducted in SMEs in several countries: the Czech Republic, Slovakia, Lithuania, and Poland. The basis for empirical recognition was the assumption that it ...is possible to develop a positive attitude among employees towards work. The research problem concerned the search for the characteristics of the organizational environments of SMEs in the context of achieving job satisfaction. The research question was, “How and with what mechanisms can the positive attitudes of employees towards their work be strengthened?” To measure employees’ attitudes toward work, quantitative research was carried out using a questionnaire on a sample of 590 respondents. The key dimensions of satisfaction in the workplace were analyzed; these included the quality of management processes, social communication, interpersonal relations, remuneration or self-realization, and fulfillment of competence potential. Summing up the results of the empirical research, it is worth emphasizing that SME employees noticed many different factors affecting, to a greater or lesser extent, their perceptions of professional satisfaction. Among these, they most often mentioned detailed elements of the general context of achieving satisfaction in relation to, for example, individual abilities and skills, interpersonal relationships, communication processes, and reward and motivation systems.
Purpose - This study delves into the factors impacting job satisfaction and their subsequent effects on employee performance within the context of Ghazni University. Aims - In addition, the research ...also strives to assess the extent of job satisfaction and pinpoint the factors that might lead to job attrition. Design/methodology/approach - To achieve the stated goals; the participant combine comprised 110 university employees’ staff, selected through the Yamane sampling method. Employing an applied research approach, the study adopted a survey-based descriptive methodology, using a questionnaire for data collection. For analysing data using SPSS software, involving calculations of Pearson's correlation coefficient and regression analysis. Findings - The study's outcomes uncover a discernible and moderate connection (correlation coefficient of 0.589) between job satisfaction and the performance of employees. Notably, organizational factors have the most impact performance (correlation coefficient of 0.697). Group factors, demonstrate the coefficient of (0.524) with performance. And collaborative management factors exhibit a coefficient of (0.314) in correlation with performance. A more in-depth analysis of the individual components within the aforementioned factors underscores that compensation and benefits exert the most pronounced effect on both job satisfaction and employee performance. Limitations of the study - The main limitation and challenge in conducting this research was the lack of cooperation in sharing information, Still, due to the specialization of the subject, it required more understanding. Originality/value - This study offers significant insights into the essential nexus between job satisfaction and employee performance. The outcomes emphasize the pivotal role of organizational factors in nurturing both job satisfaction and overall job performance. These findings hold the potential to guide university administrators and policymakers in devising strategies aimed at elevating employee contentment, involvement, and output, thereby playing a pivotal role in bolstering the university's accomplishments and operational efficiency.
This study aims to determine the job satisfaction level of midwives, and the factors that have an effect on those levels. This cross-sectional analytic study was carried out in a total of 21 health ...institutions including 17 primary health care and 4 secondary health care institutions in a city center. 428 midwives were included in the study. To determine the job satisfaction of midwives, the Minnesota Satisfaction Questionnaire (MSQ) was used. According to the scores obtained from MSQ, quartiles in ¼ were created. In statistical analysis, the difference between the mean scores among groups was analysed with independent samples t-test. P values less than 0.05 were considered significant. The results demonstrated that the majority of midwives had a moderate level of job satisfaction.
The future of the highly competitive global banking is electronic banking via internet. This trend of electronic delivery of banking products and services is necessitated by the customers' demanding ...more Internet-customized daily transaction. Hence, customer affecting-satisfaction factors need to be thoroughly investigated in order to deliver efficient electronic banking. Consequently, this paper reviewed three approaches to reach the most influential customer affecting-satisfaction factors. These customer affecting-satisfaction approaches are prioritizing based on cause and effect relationships, understanding with the use of a questionnaire survey and better communicating using e-mail and social media. The pool of customer affecting-satisfaction factors is quality of services, reliability, privacy and confidentiality, site aesthetics, ease of use, convenience, communication speed (via e-mail and social media), fulfillment, responsiveness/contact, efficient and other future emerging factors. The most important factor results from first, second and third approach is the ease of use, friendly website navigation, and communication speed respectively.
Customer satisfaction in Asia Yi, Youjae; Nataraajan, Rajan
Psychology & marketing,
June 2018, Letnik:
35, Številka:
6
Journal Article
Recenzirano
Customer satisfaction is a key concept in modern marketing thought and practice, which emphasizes delivering satisfaction to customers and obtaining profits in return. Given the rapid growth of the ...markets in Asia, it is increasingly important to examine the applicability of customer satisfaction models and theories in Asian countries that have different economic and cultural characteristics compared to Western countries. This special issue thus brings together researchers from various disciplines interested in advancing customer satisfaction research in Asia. Brief descriptions of each of the seven articles featured in this issue are furnished. Collectively, these articles provide useful insights for those who wish to understand key factors for successful customer satisfaction management in Asia.
Libraries in Nigeria have long struggled to adequately serve the information needs of visually impaired individuals, particularly those who are literate. Despite this, scholarly research addressing ...these issues in South-Eastern Nigeria is lacking, highlighting the urgency of investigating predictors of user satisfaction among visually impaired students in SLMCs. The research design utilizes a survey methodology across four states in South-Eastern Nigeria, encompassing a total population of 95 individuals. Data collection involves administering questionnaires to visually impaired students and SLMC personnel, followed by comprehensive data analysis using descriptive and inferential statistical techniques. Findings reveal a positive correlation between information needs, library accessibility, and user satisfaction, while library services and media-format availability did not significantly influence user satisfaction. Impediments to user satisfaction include inadequacy of media formats, contents, outdated materials, lack of equipment, and recording studios. Addressing these challenges is crucial to improving library engagement and user satisfaction among visually impaired students in South-Eastern Nigeria, ultimately fostering more inclusive and supportive educational environments.
Background: Measurement of student satisfaction index is part of internal quality assurance in education, which is nowdays becoming a main topic in higher education. At Radiologic Imaging Technology, ...there has been no research or data about student satisfaction index of education quality. Purpose: Therefore, this research objective was to establish student satisfaction index and analyze the factors. Method: This research was conducted with interviewing 129 student using questionnaire. Each questionnaire contains three indicators with twenty variables in total. Collected data will be counted to establish satisfaction index per indicator and in total. Result: The result of student satisfaction index per indicator were 2.93, 3.08, 3.26, which means neutral. Student satisfaction index in total was 61.65%, which means student is satisfied. Conclusion: The main factors of student satisfaction was relevance level of lesson given with the needed in internship.
A salesperson's commitment and effort toward an innovation can determine whether the customer agrees to buy it, such that customers' perceptions of such commitment and effort are critical. But these ...perceptions also might differ fundamentally from the salesperson's self‐perceptions of commitment and effort. Therefore, this paper presents a theoretical framework of the relation between salesperson‐perceived and customer‐perceived commitment and effort, as exhibited by the salesperson while selling an innovation, which represents salesperson adoption. In the framework, job satisfaction factors also exert contingent, moderating effects. The authors gather unique, dyadic data from surveys of salespeople and their (potential) business customers during visits to sell a conventional, incremental innovation, complemented by objective purchase data gathered from company records. Three key insights emerge fromt this study. First, salespeople's own perceptions of their commitment and effort have only moderate influences on customers' perceptions of salespeople's commitment and effort. Second, customers seem to recognize salesperson effort more readily than salesperson commitment, although salesperson commitment has a higher sales performance impact than salesperson effort. Thus, sales managers should seek to encourage and support both the commitment of salespeople and also perceptions of that commitment among customers. Third, while a higher organizational support or job autonomy strengthens customers' perceptions of salesperson adoption, a higher pay satisfaction diminishes it. Thus, firms might need to find ways to increase the support for the salespeople and their autonomy and to reduce salespeople's satisfaction with their (direct) payments. In total, these findings suggest significant scientific and managerial implications.
This study analyzed the influence of patients life priorities through an anonymous questionnaire survey of 486 patients regarding their attitudes toward the organization of medical care provided in ...outpatient settings. During the survey, the examinees must arrange the proposed priorities in a hierarchical order of decreasing importance in relation to oneself. The main group (standard life prioritiesthe number of coincidences of individual life priorities among all structures was 3) included 231 people. The control group (without standard life prioritiesthe number of coincidences of these individual life priorities among all structures was 3) included 255 people. Despite the same integral assessments of the activities of medical organizations providing medical care in outpatient settings, recognized by the main and control groups, and higher ratings regarding the activities of the city (district) administration for the organization of medical care, patients who have standard life priorities had a higher frequency of claims regarding the organization of activities of individual departments of a polyclinic. Most often, such claims were made on the organization of the laboratory service, district service, and narrow specialists. The structure of life priorities had a certain influence on the attitude toward the criteria for choosing a medical organization. External factors, such as geographical accessibility and good reputation, and internal characteristics of a medical organization, such as the presence of competent specialists and a clear organization of work, were of greater importance to patients with standard life priorities. Professionalism and attention, as the main quality of doctors, were more appreciated by patients with standard life priorities. They also had more confidence in the opinions of real patients, more often trusted their experience of communicating with a doctor, and were less critical of reviews of virtual patients, ratings of doctors on the websites of medical organizations, and information presented in the media. Thus, the analysis of patients life priorities is an urgent task of public health as a potential opportunity for managerial influence.
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