The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that ...improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.
Celotno besedilo
Dostopno za:
DOBA, IZUM, KILJ, NUK, PILJ, PNG, SAZU, UILJ, UKNU, UL, UM, UPUK
Job satisfaction is very essential to the continuing growth of educational systems around the world and actually nowadays teachers have a very crucial role in the success or failure of each ...educational system. The present study investigated different job satisfaction and dissatisfaction factors among Malaysian English language teachers. The study is a survey research which has 35 English teachers as its participants. To collect data the questionnaire titled ‘TEJOSAMOQ’ was used. Descriptive analysis method was used to have sum of values, mean and standard deviation for each factor. The result showed that personal growth and achievement is the most important job satisfaction factors while high workload is central source of dissatisfaction for English teachers in Malaysia. The result can be used to make better and more effective policies and administration to have high quality education system in future.
This paper attempts to identify the factors influencing the overall satisfaction of Indian physicians, using stepwise regression and ANOVA (Analysis of Variance).Understanding the physicians' ...satisfaction is very crucial as their dissatisfaction does not only affect themselves, but may also have critical impact on the patients. A few of the major determinants influencing the overall satisfaction (R2 = 0.630) include practicing medicine as a specialty (B = 0.434), delivery of care (B = 0.410), relationship with community (B = 0.347), having own hospital (B = 0.293), personal time (B = 0.282), practicing general surgery (B = 0.260), earnings (B = 0.143), resources (B = 0.157), employment in private hospital (B = - 0.326), being in the same position for more than 6 years (B = - 0.285), and practicing gynecology as a specialty (B = -0.172). The ANOVA showed no significant difference in perception towards overall satisfaction, on the basis of gender (p = 0.265) and experience (p = 0.127). The results from this study may be useful in designing satisfaction programs for the Indian physicians.
Customer Satisfaction Factors of Smart Hotels based on Customer Reviews in Online Platform Kaewkamol, Porntida; Chen, Yingzhuo
2023 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON),
2023-March-22
Conference Proceeding
Smart hotels have recently been established along with the advancement of digital technology and innovations. Smart hotels are likely to leverage hotel services to increase customer satisfaction ...especially from the new generation customers. However, the past research focused mostly on the customer satisfaction in traditional hotels. There is still a need for the study about customer satisfaction of smart hotels to expand the understanding of important factors regrading customer satisfaction in smart hotels. Thus, this study aims at exploring the factors towards customer satisfaction for smart hotels. Online review data, from both numerical ratings and textual reviews, for the selected hotel were collected and analysed by using content analysis. The results found six factors that are related to customer satisfaction for smart hotels, which are smart facilities, infrastructure, location, catering facilities, value creation and services.
연구배경 코로나19 발생 이후에 생활 패턴의 변화로 간편 결제 서비스의 사용은 증가하고 있으나, 국내에서 사용되고 있는 간편 결제 서비스의 인터페이스와 사용 방식은 서비스마다 차이가 존재하며 다른 모습으로 발전되고 있다. 이로 인해 사용자는 그런 서비스를 활용하는 데 있어 혼란을 느끼고 있으며 이러한 문제를 해결하고 서비스의 지속적인 발달을 위해서는 ...만족도에 영향을 미치는 구체적인 요인을 알아보는 것이 중요하다. 이에 본 연구에서는 간편 결제 서비스의 만족도에 영향을 미치는 만족 요인을 도출하고자 하였다.
연구방법 간편 결제 서비스의 개념과 특징, 사례에 대해 살펴보았고 사용자 경험 디자인 측면에서의 만족도와 이에 영향을 미치는 만족 요인 대해 이해하였다. 그리고 문헌과 사용자 조사를 통하여 요인 도출을 위한 문항 항목을 정리하였다. 마지막으로 정리된 문항 항목으로 설문조사를 실시하여 최종적으로 만족 요인을 도출하고 그 의미를 살펴보았다.
연구결과 설문조사와 요인분석을 통하여 간편 결제 서비스의 만족도에 영향을 미치는 만족 요인으로 <신뢰성>, <효용성>, <다양성>, <심미성>, <혁신성>, <오류성>, <단순성>, <직관성>, <즉시성>의 9개를 도출하였다.
결론 간편 결제 서비스의 만족도를 측정하고 비교할 수 있는 만족 요인을 도출했다는 것에 의의를 가진다. 이렇게 도출된 만족 요인은 향후의 연구에서 간편 결제 서비스의 만족도를 평가할 때 활용되거나 간편 결제 서비스의 만족도를 높일 수 있는 사용자 경험을 제공할 때 가이드라인의 역할을 할 수 있을 것으로 보인다.
Background After the Covid-19, using easy payment services is increasing. However, easy payment services confuse users. The reasons of these confusions are both the user interfaces are different among the services and they are developing into dissimilar concepts. In order to solve these confusions and continuously develop the services, it is important to find out the specific factors that affect user’s satisfaction on the services.
Methods In this research, first of all, the definition, characteristics and examples of the easy payment services were reviewed. Next, the meaning of user’s satisfaction in user experience design and factors affecting such satisfaction were understood. With such reviews and understanding, questions for a survey to find satisfaction factors that affect easy payment services were developed from literature reviews and a user research. Finally, the survey was conducted and the results of the survey were examined.
Result Nine satisfaction factors that affect the easy payment services were derived from the factor analysis on the survey: < Reliability >, < Utility >, < Diversity >, < Aesthetic >, < Innovation >, < Error >, < Simplicity >, < Intuition >, and < Immediacy >
Conclusion This study is meaningful because it derived the satisfaction factors that can measure and compare the degree of user’s satisfaction on the easy payment services. In future studies, it is expected to not only evaluate the satisfaction of the services, but also increase the degree of user’s satisfaction by following these satisfaction factors.
E-students' satisfaction significantly affects the success of e-learning adoption and leads to quality improvement of e-courses. E-students' satisfaction also highly impacts student learning ...performance and learning activities in e-courses. However, many previous studies focused on e-student satisfaction factors in developed countries and in some big cities in Vietnam in normal educational contexts. Limited research emphasized top-ranking factors for e-students' satisfaction in emergency remote learning (ERL) in universities in rural regions in Mekong Delta using machine learning methods. Thus, this study aimed to identify crucial factors affecting e-students' satisfaction in ERL in a public university in rural areas of Mekong Delta in Vietnam by using Random Forests (RF) and Support Vector Machine (SVM) algorithms. This study used a 5-point Likert e-survey including 28 items allocated to four scales: 1) Course designs, (2) Infrastructure and technology, (3) Teacher-student interaction; and (4) Lecturers to collect research data. The employed data included responses of 916 e-students from multi departments of the target university during the second semester of the 2021/2022 academic year. The results displayed that RF (94.47%) outperformed SVM (91.15%). The crucial factors were mainly related to infrastructure and technology, materials, and teacher-student interaction, especially feedback and evaluation. The outcomes of this study provide sustainable e-learning in the post-pandemic educational context. The proposed prediction models inform policy-makers and e-learning program designers in a long-term strategy that meets e-leaners' needs in order to attract more e-students and maintain e-student retention.
This exploratory research project investigated graduate students’ satisfaction levels with online learning associated with human (professor/instructor and instructional associate) and design factors ...(course structure and technical aspects) using a survey study. A total of 81 graduate students (master’s students who majored in math and science education) enrolled in an online math methods course (Conceptual Geometry) participated in this study. According to the results of this study, student satisfaction level is closely associated with clear guidelines on assignment, rubrics, and constructive feedback. In addition, student satisfaction level is related to professor’s (or course instructor’s) knowledge of materials.
Cilj rada bio je istražiti jesu li i na koji način prilagođene metode nastave, vanjske okolnosti i unutrašnji faktori nezadovoljstva utjecali na to kako studenti percipiraju online nastavu na ...Libertas međunarodnom sveučilištu u Zagrebu. U istraživanju je sudjelovalo 300 studenata sveučilišta Libertas, koji su u siječnju i veljači 2021. ispunili anketni upitnik. U radu se ispituje: (1) u kojoj su mjeri nastavnici prilagodili metode svoje nastave online načinu rada (predavanja, vježbe, nastavni materijali, uključivanje studenata u nastavu, način praćenja rada studenata, ispiti, ocjenjivanje), (2) u kojoj su mjeri promjene u metodama online nastave utjecale na efikasnost studiranja studenata (mjereno postotkom dolaznosti, aktivnim sudjelovanjem u nastavi, motivacijom studenata, koncentracijom studenata za vrijeme online nastave, prosječnom ocjenom na svim predmetima, uloženim trudom) i (3) faktori zadovoljstva studenata u online nastavi. Rezultati istraživanja pokazuju kako su se studenti uspješno priviknuli na novi način rada, uz minimalan stres, zahvaljujući nastojanjima nastavnika da osiguraju visoku kvalitetu nastave i u online okruženju. Kao najveće nedostatke online nastave studenti navode nedostatak socijalnog kontakta s kolegama, smanjenu interakciju između studenata i nastavnika, smanjenu koncentraciju i motivaciju za rad u odnosu na nastavu u dvorani. Na kraju rada donose se preporuke za daljnja istraživanja. Rad pridonosi cjelokupnoj raspravi o online nastavi na tercijarnoj razini i pruža uvid u vanjske i subjektivne faktore zadovoljstva studenata
provedenom online nastavom.
COVID 19 pandemic has swiftly forced the change in the teaching from traditional to online style. Teachers have become recording and holding online sessions without enough training. Moreover, ...students have had to acclimatize to deal with this change. This paper considers the satisfaction of students and teaching staff members of adopting the e-learning technique at the Libyan International Medical University (LIMU). This study has been carried out using data collected by two types of online questionnaires for teaching staff members and students at LIMU. The data analyzed in this study is from 47 teaching staff members and 170 students. The analysis of the collected data has shown that the majority of students and teaching staff members are satisfied with the online learning style at LIMU. However, they often suffer from slow internet connections. In addition, the teaching staff members complain that the interaction with students is insufficient comparing with the face-to-face teaching style.
This exploratory research project investigated graduate students’ satisfaction levels with online learning associated with human (professor/instructor and instructional associate) and design factors ...(course structure and technical aspects) using a survey study. A total of 81 graduate students (master’s students who majored in math and science education) enrolled in an online math methods course (Conceptual Geometry) participated in this study. According to the results of this study, student satisfaction level is closely associated with clear guidelines on assignment, rubrics, and constructive feedback. In addition, student satisfaction level is related to professor’s (or course instructor’s) knowledge of materials.
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