•Provided a literature selection of 119 papers on Knowledge Graph (KG) exploitations in industrial products & services.•Recapped the customization and enhancement on KG to fit in industrial products ...& services.•Summarized the KG-mitigated industry pain points in industrial product development and service innovation.•Depicted the current challenges of KG and KG-enabled information systems to be applied to industrial products & services.•Proposed the future perspectives of promoting KG’s availability and productivity for industrial products & services.
The rapid development of information and communication technologies has enabled a value co-creation paradigm for developing industrial products and services, where massive heterogeneous data and multidisciplinary knowledge are generated and leveraged. In this context, Knowledge Graph (KG) emerges as a promising tool to elicit, fuse, process, and utilize numerous entities and relationships embedded in products and services, as well as their stakeholders. Nevertheless, to the best of the authors’ knowledge, there is scarcely any comprehensive and thorough discussion about making full use of KG’s potentials to solve pain points of product development and service innovation in the industry. Aiming to fill this gap, this paper conducted a systematic survey of KG exploitations in industrial products and services and the customizations towards higher adaptability to practices. The authors selected 119 representative papers (up to 10/03/2021) together with other 29 supplementary works to summarize the technical and practical efforts and discuss the current challenges of exploiting KG in industrial products and services. Meantime, this work also highlights enhancing KG’s availability and boosting its productivity in industrial products and services development as the core future perspectives to explore. It is hoped that this work can provide a basis for the explorations and implementations of KG-supported industrial product and services development, and attract more open discussions to the exploitation of KG-enabled industrial information systems.
This study explores innovation processes in tourism within the context of Australian tourism enterprises. A coherent conceptual framework, drawing on the existing literature, is developed to analyse ...the innovation process. Using a longitudinal database and logistic regression model, the relationship between innovation inputs or determinants and two of the widely adopted innovation outputs in tourism—service and marketing innovation—are examined. Of the innovation inputs, the most important one is collaboration, followed by human capital, information technology, and funding. Among institutional factors, foreign ownership is a key driver, followed by market competition, firm size, and environment. The results provide new insights into the role and effects of the various inputs and related institutional factors that drive innovation efforts by tourism enterprises. Findings of this study should inform policy discussions and the development of strategies to enhance innovation capacity among tourism businesses.
•Explores the innovation process in tourism usinga logistic regression model and longitudinal database.•Relationships between innovation inputs andservice and marketing innovation outputs are examined.•Of the inputs, collaboration, human capital, foreign ownership, and firm size positively influence service innovation.•Collaboration, firm size, information technology, funding and market competition positively influence marketing innovation.•Increasing firm size and greater competition among tourism enterprises have a decisive impact on the propensity to innovate.
It is becoming increasingly clear that the concepts of open government data (OGD) and co-creation are related; however, there is currently only limited empirical material available exploring the link ...between the two. This paper aims to help clarify the relationship between these two concepts by exploring a recently coined phenomenon: OGD-driven co-created public services. These services 1) utilize or are driven by OGD; 2) are co-created by stakeholders from different groups; and 3) produce public value for society. Due to the relative newness of the phenomenon an inductive exploratory case study is undertaken on Chicago's use of OGD in the co-creation of their food safety inspection forecasting model. This model forecasts critical food safety violations at food serving establishments and sends inspectors to the highest risk establishments first. The results of this exploratory work led to the discovery of a ‘perfect storm’ of six factors that seem to play a key role in allowing OGD-driven public service co-creation to take place. These factors are motivated stakeholders, innovative leaders, proper communication, an existing OGD portal, external funding, and agile development.
•This paper provides a case study of Chicago’s Open Government Data Driven Co-Created Food Inspection Forecasting Model•The paper presents an overview of the current literature on Open Government Data drivers and barriers•This article discusses six factors that create a ‘perfect storm’ for open government data driven co-creation•Theoretical propositions about the co-creation of open government data driven public services are put forth
Service innovation is a key driver of service infusion for manufacturers. Although service innovation is widely researched for service firms, it is less explored for service infusion in ...manufacturers. Existing research about service infusion considers developing customer knowledge in sales and service delivery, but there is scarce research about how manufacturers develop customer knowledge during new service development (NSD). This study investigates customer knowledge development within manufacturers and considers how it differs between the development of incremental and radical service innovations. A study was undertaken with 239 European manufacturers which revealed multiple drivers of customer knowledge development, service innovation performance, and firm performance. Developing incremental service innovations are more successful when customers participate in NSD teams while developing radical service innovations leads manufacturers to higher firm performance.
•Service innovation is a key for succeeding with service infusion in manufacturers.•Manufacturers undertaking incremental service innovations have most to gain when involving customers in new service development.•A focus on radical service innovation drives manufacturers firm performance, while a focus on incremental service innovation defends the present market position.
This study proposes a higher-order multidimensional construct of service innovation readiness (SIR) based on the organizational change literature and the awareness–motivation–capability perspective. ...Service innovation is gaining more attention due to its potential value for creating competitive advantage and improving organizational performance. This research conceptualizes SIR to consist of two adopting contexts (i.e., “strategic orientation toward service innovation” and “enabling mechanism of service innovation”) that, together, determine a firm's preparation to adopt organizational changes involved in service innovation. Six dimensions are also identified from a literature review and verified by industry expert interviews to define the two multidimensional adopting contexts. Data collected from 312 Taiwanese firms provide evidence to support the proposed factor structure of SIR and show that SIR positively correlates with SI performance. The findings contribute to the literature by theorizing SIR with a parsimonious structure that captures the complex conditions necessary for adopting service innovation. This study also yields some insight into the management of service innovation by providing managers an assessment that can be used to gauge a firm's status and direct its efforts in continuous improvement.
► We propose a multidimensional framework of “service innovation readiness” (SIR). ► SIR consists of “Strategic orientation toward SI” and “enabling mechanism for SI”. ► The results show that SIR has a positive effect on service innovation performance. ► SIR provides the firms a tool for self-diagnosis and guidance to allocate SI efforts.
The remarkable growth of e-commerce has defined the recent years of various industries worldwide. Driven by consumers, the e-commerce surge (e-retail in particular) stems from the final leg of the ...supply chain: the last mile. As the growing flow of e-commerce orders continues to generate new records for annual revenues, key actors in the last mile face the challenges of increasing customer demands and transportation volumes. In response, e-retailers and logistics service providers seek innovative service solutions, often powered by technological advancements. This study consisted of focus group interviews and a usability test that incorporated an innovative technology in the delivery service. The study provides insights into how service innovation affects e-customer behavior and presents a basic map of the e-customer journey. The findings also provide a foundation for improving management of the customer experience and aiding managerial decision-making when designing new e-commerce last mile services.
This is an open access title available under the terms of a CC BY-NC-ND 4.0 License. It is free to read, download and share on Elgaronline.com. As worldwide institutions acknowledge the necessity of ...digital, open, and collaborative governments, this timely book offers a comprehensive exploration of digital transformation, intergovernmental collaboration, collaborative governance, and public sector innovation.
Several firms worldwide that attempted to penetrate the bottom of the pyramid (BOP) with digital service innovations have encountered disappointing returns. This article explores what capabilities ...firms should develop and how they should nourish them for value creation at the BOP. Using the multiple-case method, this study inductively derives persuasion, co-creation, adaptation, and self-sustainability as essential capabilities. Cumulative maneuvering of these capabilities resulted in a sand cone model. Both established incumbents and digital natives benefit from this model, which enables them to safeguard their digital offerings while penetrating or expanding within BOP markets.
With the COVID-19 pandemic came an influx of digital technologies introduced into the care home sector. Many care homes were not ready for digital changes, and subsequently, the inclusivity of these ...innovations was variable. We develop a holistic evaluation framework to assess the inclusivity of service innovations, including the well-being of care home residents and employees. We adopt a mixed methods approach using the ‘non-adoption, abandonment, and challenges to scale-up, spread, and sustainability − complexity assessment toolkit’ (NASSS-CAT) to evaluate the introduction of tablet computers into care homes across Scotland and assess the inclusivity of the innovation. The paper offers a theoretical synthesis by indicating how the seven dimensions of the NASSS-CAT can evaluate the six stages of the ladder of inclusive innovation. Results specify how the care home sector could be more inclusive of its residents and staff by co-creating innovation, developing staff training, and supporting the well-being/activities coordinators.
Many product-based companies are seeking to increase their competiveness by moving towards a service-based business model. This research is based on a multiple case study of seven manufacturing ...companies and by using the business model concept it links managerial activities to a service innovation framework to emphasise how companies can best take advantage of a new service-based business model. Findings indicate that companies need to focus on all areas of their business models in a holistic fashion, and not just change isolated elements. Among other challenges, companies must develop their abilities to build relationships with customers, to visualize the intangible value of their service offerings, and to advance a dynamic service offering portfolio that is adaptive to changing customer needs.
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