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Succi, G.; Benedicenti, L.; Vernazza, T.
IEEE transactions on software engineering, 05/2001, Letnik: 27, Številka: 5Journal Article
This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal.
