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Shapiro, Beth J.; Long, Kevin Brook
The Journal of academic librarianship, 11/1994, Letnik: 20, Številka: 5Journal Article
The corporate literature on reengineering has much to offer academic libraries. This article describes how reengineering can be applied in library settings, trends affecting library user services operations, and the reengineering effort that is ongoing at Rice University where user services operations have been transformed through collaborative reengineering efforts between the library and computing.
