The proposed paper presents the results of a study on inquiries to the Language Consulations Service related to orthographic problems. Based on the classification and analysis of the received questions, also taking into account the reasons for seeking specialized linguistic help, the problems of standard language pronunciation are outlined, which are realized by users and accordingly give rise to the need of consultations, and, on the other hand, the orthographic phenomena of which there is a complete lack of user interest. Attention is also paid to the different ways in which the questioners react to the realized orthographic problems – either through a specific enquiry arising from a hesitation or by expressing a critical attitude towards a given orthographic phenomena. Conclusions are drawn regarding the reasons for the very low interest in orthoеpic issues in general among users.